3300 cannot deassign line appearance

[lvtech]

trying to remove a single line appearance to change to a multiline or key system setup. I have tried to deassign the line appearance, tried to remove the set entirely. System gives a "internal system error".
Machine is a 3300, release 4.1SP1, active software load 10.1.1.11.2.
Any thoughts out there?
Thanks

 

[sarond]

The line appearance may appear in other forms, e.g. Call Reroute Always.

You should be able to program a key on another set with the same DN and line type "Multicall". This will automatically make the single line appearance to Multicall.

 

[MitelInMyBlood]

If the line appearance happens to be a MWI appearance and the MWI flag is set (true) then you will have to clear the mWI flag before you can delete the line.

Original MUG/NAMU Charter Member

 

[LoopyLou]

as the others say there can be a number of reasons why you can't deprogram a single line appearance. Some of the most commone are:

its a reroute destination in the call reroute always, first or second forms.

it has a name in the telephone directory.

its the only member in a ring or hunt group.

Check those possibilities.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[lvtech]

I got back on site today, and did discover that the line appearance was indeed programmed in the call reroute table.
Removed the appearance, problem solved.
I appreciate all your inputs.

 

[kwbMitel]

Usually the error popup is more explicit in its message by telling you that the number appears in the call rerouting table specifically.

I had dismissed the possiblity due to the description.

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