I know this probably is not a new scam, it seems they keep rehashing old scams counting on staff turnover in hotels. Sadly, this seems to work.
I have a Mitel SX-200 that is set up to send unanswered calls to the attendant console to a menu mailbox, which offers a couple of press off's for sales, etc.
Apparently, I believe it must be an inherent feature that if you dial a guest room extension at this point, the system will transfer you to the guest room.
The problem is that for the past couple of weeks, very late at night, someone calls the property, gets the menu, rings a room, wakes up a guest pretending to be the night auditor who has somehow "lost" the guests billing information. Guest is groggy, and pissed at being woke up, gives the info, and before the sun rises, their credit cards are maxed out.
Question is....can this dialing feature be blocked from a menu mailbox.
I have already disabled Auto Attendant transfer to any extension in the Voice Mail options, but it still works. I did not see anything else that looked relevant. Anyone have any thoughts?
Thanks
I have a Mitel SX-200 that is set up to send unanswered calls to the attendant console to a menu mailbox, which offers a couple of press off's for sales, etc.
Apparently, I believe it must be an inherent feature that if you dial a guest room extension at this point, the system will transfer you to the guest room.
The problem is that for the past couple of weeks, very late at night, someone calls the property, gets the menu, rings a room, wakes up a guest pretending to be the night auditor who has somehow "lost" the guests billing information. Guest is groggy, and pissed at being woke up, gives the info, and before the sun rises, their credit cards are maxed out.
Question is....can this dialing feature be blocked from a menu mailbox.
I have already disabled Auto Attendant transfer to any extension in the Voice Mail options, but it still works. I did not see anything else that looked relevant. Anyone have any thoughts?
Thanks