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I have a customer with a MICS 5.0 with PRI. It has 2 station mods. 6 port exp. 1 clocking card. On certain phones, when the handset is lifted for making a call - no internal dialtone is returned for approx 5-10 secs. When answering the phone - same thing. No connectivity to the party for...

Can you still get keycodes for a CS1000 rel. 5.0 for package upgrades for a QSIG issue?

Found the problem. The system had "Full AutoHold" enabled for some silly reason. And their system is set with Line Pool A as their prime line. So, when they lifted their handset, they were on line 8. They go to take a call on line 2 and voila! Line 8 goes on hold and blinks 'til the cows...

Customer states that Line 8 (last of lines) is appearing "busy" when a call is answered on Line 1. When you hang up from Line 1, Line 8 appears busy - it never disconnects. You have to release it. If you press that key - you get a fast busy. Eventually, it drops on it’s own. Weirder yet -...

Just installed a MICS 7.1. Customer requested that the Page Tone be turned on to get their employees' attention. The page seemed fairly loud so we showed them how to turn down the volume on their sets by using the volume control bar when someone else is in the process of paging. They got...

I contacted a authorized agent. They couldn't get the keycodes to regenerate through the Nortel site. I've got calls into the place I got the software upgrade and before that - the PRI keycode, but no one is there or reachable this weekend. The system went from 24 lines down to 1. Think the...

Crap! I was working on a 4.0 to 4.1(via the upgrade tool)to 6.1 upgrade. My system defaulted. Now, being the pesimistic tech that I am, I did write down all of the system programming before I started. That won't be too much trouble to put back in. HOWEVER, what do I do about my PRI...

Crap! My system defaulted. Now, being the pesimistic tech that I am, I did write down all of the system programming before I started. That won't be too much trouble to put back in. HOWEVER, what do I do about my PRI keycodes?? Any suggestions? I see that my System ID changed. I think...

Thank you! :-)

Then I can't disconnect all 25 prs. I'll need to leave the station one plugged in, correct? Just dotting my i's...

Thank you. How do you know when the 4.1 process is complete?

I need to upgrade an MICS 4.0 XC to 6.0 XC I have the upgrade tool to go to 4.1 and then 6.0, but it didn't come with any step-by-step instructions. Can any of you help?? Thanks.

Thanks for being so fast! Appreciate it.

Need to change a Flash 2 vmail Directory to offering dial by FIRST name instead of LAST name. Is there a way to do this without having to do a re-initialization? Please say yes. Thx.

I'm pretty sure I deprovisioned the channels I'm not using, but I'll go back and check. Channels aren't being dropped anymore during regular calls. Now just when I'm trying to set up Line Redirection. RE: intercom paths - I've got two assigned to the set. Do I need more?? Thanks for the...

Just discovered that the "line redirection" is probably just a symptom of the dialing out problems. About every 2-3 call gets dropped. Display goes blank. Internal busy signal. We are resetting the T1/PRI card to see if that helps. Thoughts?

I have a MICS (SP: 30mkF05 NAT) that we just installed PRI on. Loop card in 1st slot, PRI card in 2nd slot. Enabled PRI codes. ESF/B8ZS. Worked with Telco and up ok. It is an "integrated circuit" 6 channels for incoming/outgoing DID. Provisioned 1-6 on PRI. Disabled 7-23 under LINK Status...

Thanks to all that assisted. We'll try what we can and report back.

Customer has a MICS 7.1 with PRI. All lines answered by Auto Atdt. They have someone calling in and making harassing phone calls. The police want these calls traced by putting in a Trace feature via the telco when the call is occurring. The only way I can think of is to put all the PRI lines...

We plan to go 7 digit. Thanks for your help!