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Thanks KWB, Best Wishes to you. Kelvin

I experienced that in Nupoint 6. And it is solved when I upgraded the Standalone Nupoint to the latest 8.3. I believe it is compatibility problem but I didn't do much of troubleshooting. Thanks. Kelvin

Hello Gents, System is MiVB 8.0SP3 PR1. All users with voicemail box. And all of them have their own DDI numbers, so they don't need auto attendant. Does anyone know if we can disable "Dial by Extension" in the menu? It is introduced in 8.0 but I can't find a way to disable it. The reason is...

It works great! Thanks techymitel Kelvin

Hello everyone, I never knew about this command. It could be useful when troubleshot intermittently drop call problem. I tried to follow Billz66 to issue it in MiVB9 and it works fine. But when I issued "lldcli smdr_disc on " in sx2000 interface in MiVB 8, it said "you are not authorized to...

Does it work locally? If it only doesn't work outside office, please verify your entry in MBG. Kelvin

I believe you need to create another sip extension for MiCollab Mobile. As MiCollab Mobile Client supports SIP only. Kelvin

Hi, please see below from MiCollab Client Admin Guide: Note: The Device ID is a network MAC address consisting of 6 hexadecimal numbers separated by colons. It starts with a1:21:00 and contains the Directory Number within the digits. The 0 (zero) digit is replaced by the letter a, the * symbol...

UC Endpoint = SIP Phone. Do not support conference call. You need to use "app server port" as device type which is Minet softphone. Kelvin

Hi, are you using PC Softphone? In PC, only MiNet softphone support conference, SIP Softphone does not. Kelvin

Are you using 4G network and New MiCollab mobile? if yes, try to change 4G setting to "Data Only" Kelvin

Do you have 1st Alternative programmed on RAD Hunt group? Kelvin

Group Presence key is not supported on Standard ACD set. You should use FAC instead. Kelvin

ANI-Based call routing, so we're able to block/ reroute incoming call based on caller id. Kelvin

In RTC Shell, StartWS StopWS Kelvin

Hi, Have you seen "application loading" when the phone starting up? If no, try to delete --> create the extension. Kelvin

Hi, Is it a standalone system? If yes, you may try following settings: 1) configure 3300 WAN IP as data vlan IP address 2) configure 3300 Default Gateway = 3300 L2 switch IP address 3) In Port Forward table, Add a new entry: TCP src start port= 443, src end port= 444 (don't use 443 as end port)...

Thanks for all your reply. @bobcheese I tried that way. it looks like need to define network group first. But I cannot find the way to define it. @loopylou Since we'd like to migrate one more live controller into the cluster, but those programming in the new controller is really inconsistent...

Gents, We have 4 x MCD 4.2 controllers(System 1,2,3,4) formed a cluster. Clustered hotdesk enabled. System 1 and System 2 is a resilient pair. I'd like most of forms (like COS, FAC, etc.)to be shared between System 1 and System 2. But ONLY shared Tel dir. to System 3 and System 4. Do you...

@surferx0 Have you tried to use a "pure USB headset"? like Plantronics .Audio 655 USB Multimedia Headset I experienced voice quality issue when using softphone and 3.5mm headset or USB sound card + 3.5mm headset. After changed to pure USB headset. All problem have been gone. Maybe it is not your...