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Customer has VM pro and time conditions for out of hours calls, Night service kicks in at 6:00pm, calls after this get OOH message no problem, call comes in at 5:30 pm and is queuing for an agent but doesn't get answered before 6 and consequently sits in the queue until customer hangs up. Is...

Hi We are doing an 412 to IP500 V2 upgrade for a customer who has very old modules and we have checked the documentation and serial numbers and the max we can go to is V9.0. In the office we have a new IP500 and SD card but when i boot it up its on V10 software so I need to downgrade it. Can i...

What version of software are the units on?

Customer want to use embedded voicemail for a basic auto attendant, "Welcome if you know extension number dial it now or press 1 for sales or 2 for accounts" the issue i have is that the internal extensions start with 2xx and will clash with option 2 for accounts. Is there a way around this...

Tipicall via a Talk Talk managed router

Have a look at Xima Chronicall for basic reporting/wallboards etc and they also have new multimedia module.

We have a customer with an IP500 and we have connected 4 sip trunks via a TPlink ADSL router, all works well but quality not that good due to poor broadband,consequently we have had a new service installed via a Drayteck manged by Talk Talk router and here is where the problems start. When the...

Hi All, Got a customer who had an issue the VM pro server crashing and i need to reload the VM onto a new server, I have a copy of the Program Files folder containg all the AVAYA stuff and i want to know which files I need for the actual callflow as i don't have a copy of the MDB fie

Have a IP500 V2 on 9.0 software that has started re starting, checked monitor and its the same error each time it restarts 171291898mS PRN: ALARM: 23/12/2011 11:53:53 IP 500 V2 6.0(18) <TLB Data > CRIT RAISED addr=00000060 d=5 pc=f04ff100 f08c9894 f08cac1c...

version 9.0, tried to find it on Avaya site but cant locate it

Can anyone tell me where to get the software for the Avaya softphone for IPO, is it on the user cd?

Hi, We have a customer with an old IP office and we want to change out to a new IP500 with all IP phones, the customer is currently in the process of moving all his data hardware off site to a data center and wants to know if we can also locate the IP500 chassis in the center as well?. The data...

Yes thats correct, wouldnt work at V9.1 withe 2016, upgraded IPO to V10 re downloaded Outlook plugin from One X server and works no problem

Yep 5222 is there as well, is there a specific version I need to use? I am running V10 IPO and have tried both the versions on the 9.1 and 10 page from Avaya support

I now have this working, as soon as I upgraded to V10 on my IPO and installed the outlook plugin again it works great.

Yea seen this but this allows for dialing of barred numbers so doesn't work the same way

Hi All, got a customer who has a few warehouse phones which are currently barred from dialing out via the outgoing call bar being ticked and they want to know can we allow these phones to dial certain numbers from their own speed dials or system directory. Is this possible?

yep already got 9443 to the One X server

done that already

Yes I have port 8063 forwarded to the one X presence server