Avaya Communicator 1

[Avalon100]

IP500V2 running version 10, all one x apps working apart from Communicator for windows. When i connect i get no presence " Presence server not responding" if i use the communicator for Ipad it works fine.. I can make and receive calls ok just cant get presence when using communicator on my laptop
Anyone any ideas?

 

[Okkie26]

Enter the IP address of the IP office in both the server address and domain fields

leave the presence server address empty.

 

[Avalon100]

Yea already done that!

 

[Okkie26]

Ran the firewall batch file?

 

[Avalon100]

What firewall batch file?

 

[Okkie26]

This one.

 

[Avalon100]

there isnt an option for Windows 10 pc

 

[Pepp77]

Do you have port 8063 forwarded through the firewall, I had this issue recently (also only on communicator) and it started working when that port was added.


| ACSS SME |

 

[Avalon100]

Yes I have port 8063 forwarded to the one X presence server

 

[Pepp77]

Try rebooting the one-x server - you never know?

| ACSS SME |

 

[Avalon100]

done that already

 

[derfloh]

With IPO R10 you probably need port 9443.

 

[Avalon100]

yep already got 9443 to the One X server

 

[derfloh]

And port 5222?

I would do a tcpdump at the firewall.

 

[Avalon100]

Yep 5222 is there as well, is there a specific version I need to use? I am running V10 IPO and have tried both the versions on the 9.1 and 10 page from Avaya support

 

[derfloh]

The one on the R10 site is fine. In any case it has to be the ACW for IPO. The CM version will be SIP only with IPO.