One X plugin and Outlook 2016

[Avalon100]

Can anyone tell me how to run the outlook plugin on Outlook 2016, I cant find the plugin anywhere. on 2010 we had a tab called "Add-Ins" but on 2016 I cant find any reference.

Thanks

 

[lanf]

Ok. So, I'm not the Avaya expert, I'm a sysadmin that manages the workplaces not the Avaya backend. Is it in any way possible to just update the desktop software (client + plugin)? Or is it more involved than that?

 

[ogTOKYO]

Hello Avalon, that's good news somewhat.


So it wasn't working using Outlook 2016 w/ 9.x but you upgraded to R10, redownloaded the plugin and began to work.


Is that correct? I really think it's an Avaya issue w/ their plugin as it's a HIT or MISS when it comes to outlook 2016.

I have 2 PC's working great, and 1 PC + 1 laptop with the plugin not installing problem.

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[Avalon100]

Yes thats correct, wouldnt work at V9.1 withe 2016, upgraded IPO to V10 re downloaded Outlook plugin from One X server and works no problem