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Thanks Tommy! I had to order another serial cable, couldn't find the drivers for my old one. Putty worked perfectly, thanks again!

Hello Pros, We have a refurbished 8.1 unit in our shop that I am preparing to install at a client. I stupidly went in and did a factory reset through Manager, not realizing that it wipes out more than I thought. Fortunately, I have a backup and the license files. I can't get into the unit with...

Yes, use program 603 to set that station to no ring.

The home user just has a Spectrum cable modem/router. We do have an extension, not just user. The IT guys can't see any traffic hitting their router from the remote site, they now think the ISP is blocking SIP ALG at the main site, they're going to unblock it and see what happens. We do have...

Yes it's an IP extension.

Yes I do have an IP Endpoint license. I get as far as the log in screen, enter the extension number and password (which has been quadruple checked) and it keeps telling me "Login Error, Press Log In to Continue" In the IP Office I have: Enable Remote Worker checked for the user. IP Route...

Hello Pros, I'm having a real hard time getting one remote 9608 phone working on an IP Office 9.0.3 Essential Edition. I have no teleworker or Power User licenses on the system. Correct me if I'm wrong but even on Essential you can have up to 4 remote users without licenses right?

Avaya didn't break the phones, they just turned into SIP extensions.

You're right Intrigant, I'll try talk them out of it.

Those damn Americans!! [pipe]

Thanks for the info! I thought soft console was a phone! Makes sense now (console)! I can't find any docs or video that explains what info the user sees on the communicator app when someone calls in, anyone happen to know? Intrigant, I agree, I told them a phone with a wireless headset is best...

Hello Pros, I am going to be proposing an IP office solution to a potential client that has a small call center 4-6 people. They want their agents to use soft phones since that is what they use now with a crappy hosted solution. A few of their needs make me want to go the soft console route...

If you want calls to go straight to VM, point the destination in the DIL tables to your voicemail extension. If you want a group to ring then overflow to VM, set the overflow destination in the group.

Thanks, I'll ask the IT guy to check his settings on the SonicWall. Not sure what settings in the IP Office would affect this, I have an IP Route built for the LAN1 gateway. This client also has a single phone at another remote site working over NAT which has no audio issues.

Hello Pros, IP Office 10.0.3. We deployed 3 9611 phones at a remote location over a SonicWall VPN. Everything works fine on external calls and internal calls from a remote extension to another remote extension. When a remote extension calls an extension at the main site, the remote side...

Looks like we'll be proposing VPN routers at each site.

OK great, thanks.

No, no VPN set up.

Hello Pros, Merry Christmas and Happy Holidays to all! I am proposing an IP Office 10.1/VM Pro to a client with a main headquarters location and 5 small stores. The main office has about 50 phones. Each store has about 5-10 phones. I am planning to propose the IP Office at the HQ location with...

Looking into the account. Thanks for all the info fellas.