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All of this information is available in the "on-demand" OpenScape 4000 Backups course. The specific info requested in this post begins on slide 144. Answers to your questions are EXPLAINED. The Backups course is THE course all 4K techs should attend, and it is "on-demand", so you can spend...

TDM Software Download Manager requires AMO config. Back in the early releases of V6, I believe that the TSDM AMO configuration entry was required to be MANUALLY entered. In later versions/releases, I believe that AMO CPTP, XAPPL, and ACMSM configuration exists by default, but AMO SBCSU may...

Just to clarify: There is no Unix in HiPath 4000 V6. As of V6, Assistant is a virtual machine based on its own SuSE Linux operating system. I assume that the Assistant "engr" system account password is not known. There is a backdoor via the server's platform Linux to change the Assistant...

This Unify course is NOT awful: OpenScape Deployment Service for OpenScape 4000 - Basics (OS4DLSSDS) Good Luck!

Perhaps support needs to attend a HiPath/OpenScape 4000 basic training course. Good Luck!

The DHCP setup for optiPoint phones and OpenStage phones is covered 100% in the DLS computer-based training course. In my opinion, this DLS course explains the theory and shows HOW TO setup and use DLS and DHCP better than any other documentation that I have seen. Good Luck!

The DLS course does not require travel. It is computer-based training, which means that you download the training material to your PC, and take the course when you have time. To sign up for a computer-based course, a student ID is required on the Unify training server, but I do not know the...

To anyone attempting to use Deployment Service, I recommend the following Unify computer-based training course: OS4DLSSDS https://academy.unify.com/enweb/beschreibung1.jsp?Course=BAACKAT This course covers step-by-step DLS Server installation procedures, step-by-step DHCP set-up procedures...

Assuming that you are attempting to manually update the software on the OpenStage phone, here is a common FAIL scenario: When you setup your FTP server, you are required to configure the FTP server's "path". For example, the FTP server's path may be: c:\FTP_path When you configure the "File...

As of HiPath 4000 V5R1, any Softgate shelf has the ability to store .wav files and assign them as desired using the standard AMO(s) such as RCSU. This feature is possible if and only if the customer has a Softgate (virtual/server-based shelf). A "virtual" SLMA board must be added (ADD-BCSU) to...

First, my responses assume that your HiPath 4000 V3 system: (1) is installed in the USA, and (2) is currently providing dial tone. I assume that you can access Assistant via browser, but you cannot make any Moves, Adds, or Changes without encountering the "waiting for server response". This...

One thing is certain: do not reboot the system. It may never come back online. You are referring to "Assistant", which is a Unix-based application used for system administration, which runs independent of "telephony". The HiPath 4000 V3 hard disk supports two operating systems: Unix for the...

What I explained previously was the basics of AMO VADSU. In addition to the "canned" alarm settings, there is also "Logical" alarms. Within the Logical alarms category, there are two types of alarms that may be causing the quick generation of the Alarms. If you have an AMO Reference Guide...

I know two US Hicom/HiPath/OpenScape 4000 techs named "Kevin" who go back that far: one in California, and one in Virginia. If either is you, then you know me well. If neither is you, then you still may know me! Either way, please do not guess via this forum. Yes, STA-HISTA should show that...

The "Threshold 1" category represents the percentage of failure that may lead to a MINOR alarm, while "Threshold 2" represents the percentage of failure that may lead to a MAJOR alarm. When System Dependability detects a fault, that fault will not trigger an alarm if neither the Threshold 1 or...

If the trunking is working, but the only problem is this delay under certain conditions, I seriously doubt that the problem is specific to the HiPath 4000. My first instinct is: Alcatel problem! In the timeframe of HiPath 4000 v4, SIP Trunking was just being introduced. It is quite possible...

SIP protocol was introduced with HiPath 4000 V3; therefore any IP Trunk connection between HiPath 4000 V2 and Cisco Call Manager would require H.323 protocol - and I doubt that will be an option. However, there are alternative connections. See the Cisco Interoperability Portal...

Your post states that there is an IP Networking issue between OpenScape 4000 and a remote location. Have you attempted to ping from the OpenScape 4000 location to the gateway at the remote system? Use your Linux Console (connected to DSCXL2) OR use the OS4K Portal --> System --> "Shell to...

You can add a "0" to the incoming digit string by configuring your AMO TDCSU parameter "DGTPR=0". Perform CHA-TDCSU and set parameter DGTPR to a value of "0". Be careful: This config will add a "0" to the front of EVERY incoming digit string on that specific circuit. Do not attempt during...

I would love to help you resolve the problem. Unfortunately I do not fully understand your scenario. When you say "If I am calling from my mobile the first digit 0 is not appearing in DID extension display" - what mobile device are you using? A smart phone with the OpenScape Client installed...