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  1. joesena

    Redirecting Specific Calls

    If you have SIP trunks and a Session Border Controller, you might be able to write a rule on there to manipulate the header... if From sip-uri-user=3185551212, make To sip-uri-user=xxxxxxxxxx .... this can point directly to your user to to a VDN, but I suggest still pointing to VDN in case your...
  2. joesena

    Definity basics for a newbie

    https://downloads.avaya.com/elmodocs2/multivantage/233823_2/233119_5/233119_5.pdf You can use a 66 or 110 block for the stations. The "Avaya MDF" is basically a 110 block if I remember correctly. Hopefully you have an octopus cable off the back of the cabinet with the modem connection on it...
  3. joesena

    Avaya VS Skype

    ..."complicated" call flows (S4B can do time of day routing, simple menu options, ring groups of people. That's about it) (3) Your users all "need" (*chuckle*) physical phones and you already have a lot of hardware investment in Avaya-capable phones (4) (Similar to 3) you have a bunch of analog...
  4. joesena

    Weather App on 9641gs

    ## WEATHERAPP specifies the application to display the weather information. ## Value Operation ## "" (null) Weather application is disabled ## "default" Weather application is enabled (default) ## This parameter is supported by: ## 9621 and 9641 H.323 R6.0 and later ##...
  5. joesena

    hearning annonce when user is active or busy

    Look up "Direct Agent Calling" ... that will probably do what you need. Let me know if you need any help. edit: pretty sure the users will still need to be agents, however. This will just save you from needing to build extra VDNs/hunt groups.
  6. joesena

    Getting rid of authorization codes

    Do a "list auth" you should see all the codes and the COR they provide. If you want to turn off auth codes entirely, "change system-parameters features", page 4 or so, AUTHORIZATION CODE PARAMETERS Authorization Codes Enabled? n once you do that you'll want to change all COR 13 users...
  7. joesena

    How to finish call after survey was made using vdn return destination

    01 wait 1 secs hearing ringback 02 goto step 5 if digits = 9999999999 03 set digits = 9999999999 04 route-to number 2259 cov n 05 disconnect after announcement none 06 stop this is how we get around this on our system. The digit buffer is local persistent, so when you return again after taking...
  8. joesena

    voicemail alternatives

    Do you use Exchange 2013 for email? If so, consider Exchange UM
  9. joesena

    AVAYA AES - OVA Installation

    try logging in as cust, then su with pw root01
  10. joesena

    SIP Trunking

    Loose outline: (1) change node-names ip -> add microlog and its IP address (2) add signalling group (next or define a #), group type sip, transport tcp, near end is procr, far end is node name from step 1 (3) add trunk (next or define a #), group type sip, using signalling group from step 2...
  11. joesena

    Call forward to Virtual Number

    OP, can you provide your use case? I have some thoughts but I want to make sure they are valid. What is the problem you're trying to solve with this solution?
  12. joesena

    SOHO /Call Center

    Are your PSTN connections PRI or SIP? If SIP, depending on the service you have (especially what type of 911 you have), you should be able to acquire a local phone number for each office (also depending on whether the provider has international coverage, etc). Set it so that if somebody from x...
  13. joesena

    SIP Trunking

    short answer: yes, you can do SIP trunking without a session manager. I know because I'm doing it right now.
  14. joesena

    One extension will not log in properly

    delete 3506, then create another station, then re-create 3506 (then delete the other station). I've had this presented as a solution (that worked) for a somewhat-similar issue I had in the past. When you delete a station and immediately re-create it, it retains the same identifiers in the...
  15. joesena

    How to figure out which trunk is used for outbound calling

    Set up the network map with the subnet of the remote location (change ip-network-map) and assign a network region. Then set the location for that network region (change ip-network-region xx). Finally, set up ARS specifically for that location (change ars analysis location xx)
  16. joesena

    Intermittent one way audio.

    Nothing to add other than we just started experiencing the same exact issue. Everything was working well up until a few weeks ago. No firmware change or anything like that -- no discrete event to point to. We have L3 and Zayo, and our colo is Sungard. Who is your WAN Provider and colo host...
  17. joesena

    Vector Variable

    In CM 5.2 There's actually a place you can store it that will persist through a RONA: the digit buffer. before you deliver the call, set digits = none catr AA in the beginning of vector 333, set AA = none catr digits I actually use the digit buffer to hold the VDN that delivered the call, and...
  18. joesena

    Blocking/Routing Incoming Calls with No CID

    I'm curious whether the following will work, although I'm not in a position to test it. (Steps 3/4/5 borrowed from another forum) (1) change system-parameters features (the following was on page 9 for me) CPN/ANI/ICLID PARAMETERS CPN/ANI/ICLID Replacement for Restricted Calls: 001122...
  19. joesena

    Brooktrout faxing?

    Ah, that makes sense. So you need a new DS1 card for the PBX but you do NOT need to order a T1 line. You'll be using a T1 cable within the building so no carrier involved, just internal wiring. Start by looking at the existing setup. On the 2nd floor, it comes out of the old fax board and...
  20. joesena

    Brooktrout faxing?

    It sounds like you're saying: (1) the old eclinicalworks server was hanging off the CM (2) the eclinicalworks server isn't being replaced, just the fax card (3) you intend to connect it to the CM, same as before If so, you don't need to order a T1 line OR new DS1 card, just unplug from the old...

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