How to finish call after survey was made using vdn return destination

[saninjsotoa]

Hi.

I am using the VDN return destination feature to make a survey (IVR app) after a live agent finish a call.

IVR app is reached, it is working well.

The problem is that when the IVR survey finish, if the customer is still on line, the survey is activated again.

The question is. What can i do to finish the call after the survey is finish and the call do not return to the vdn return destination configurated?

Can somebody give me an idea?

Sincerely yours.

SaninJ

 

[joe2938]

post vector script so we can look at how you have it programmed

 

[saninjsotoa]

Thanks Joe

Following, VDN and Vector i am using

display vdn 691 Page 1 of 3
VECTOR DIRECTORY NUMBER

Extension: 691
Name*: MHCP IVR PRUEBA
Destination: Vector Number 13
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: internal
Acceptable Service Level (sec): 20

VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:

* Follows VDN Override Rules

display vdn 691 Page 2 of 3
VECTOR DIRECTORY NUMBER
AUDIX Name:
Return Destination*: 692 Call Origin*: both
VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n
BSR Application*:
BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n
BSR Tie Strategy*: system

Observe on Agent Answer? n
Send VDN as Called Ringing Name Over QSIG? n
Display VDN for Route-To DAC*? n
VDN Override for ASAI Messages*: no
BSR Local Treatment*? n
Reporting for PC or POM Calls? n
Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules

change vector 13 Page 1 of 6
CALL VECTOR

Number: 13 Name: MHCP IVR
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 1 secs hearing ringback
02 route-to number 2259 with cov n if unconditionally
03 stop
04

I hope this information can help.

Thanks.

 

[joesena]

01 wait 1 secs hearing ringback
02 goto step 5 if digits = 9999999999
03 set digits = 9999999999
04 route-to number 2259 cov n
05 disconnect after announcement none
06 stop

this is how we get around this on our system. The digit buffer is local persistent, so when you return again after taking the survey it should still be set to 9999999999 (or whatever flag you choose)