Recent content by Tman45

I agree with gnrslash4life, but if you are pushing out a specific DID for said person you could maybe try to ask the carrier if they can notify you if the dollar rate reaches that amount - or I would suggest reaching out to the person's manager or directly contact the person to discuss the high...

Well based on what I see it looks like you are expediting DATA and not Voice ... which is backwards. You need to assign priority to voice and make data the low priority or your RTP/SCCP will never be good quality. So for example Voice is ALWAYS DSCP EF (this means divserv codepoint expedited...

I know it is hard to find good PBX people :) I may be able to assist if you need some help on occasion. Respond back with email and I should be able to send you contact info. I have worked with CallManager 4 and above for about four years and we are currently working on UCCE implementation. If...

Yeah that is what I thought too :) I thought most everything should go out 011 so I don't get it. The employee can reach the person via her cell phone and when I dial all the digits (even before making this dhange) I get a busy after the system tries to process the call for some time. Is it...

I need some assistance with allowing dialing to a specific International code. I thought we could dial this country (Venezuela) but it could be blocked but I forget how to find which digits we are blocking in NARS/BARS. I tried to set up a SPN but that did not seem to work - this phone is...

You can have someone press Services Twice (press quick like a double-click on a mouse) then #3 for Network Config and scroll down (using arrow pad) until they see VLAN (Enable Voice 802.1Q checked) and VoiceVLAN will show Auto or whatever number VLAN you are using.

There probably is a way to do this but I have never set it up. I would probably just assign a number that no one knows (internally or externally). Yeah, they could get a few random calls depending on what you use.

Tek-Tip buddies - Do any of you have an awesome UK or Ireland contact person I can speak with? I believe I had one but no longer have the info. I can try to get some contacts from some other sources, but I respect my Tek-Tips friends opinions first :D We are possibly looking at Volt Delta ...

This is the reason why you use 'Relaxed Node' config. For example we use 4000 and 4001 for our two nodes. You are able to enter 400 for the Node on the phone and it will register to anything that is 4000 thru 4009. Then, you don't have to worry about changing the node unless you get more than...

Ah I thought you could do menus in AAM - bummer! I haven't used (or seen) AAM yet so I definitely need a demo. Yes, I know our vendor brought up Experience Portal too. We do already have MiRAN (about 400 connections) so we are good there. I just thought that MiRANs went away based on what...

Yes correct. Then you do new /3904 / 13 03 and configure the phone to match the build that was on 13 10 and new /3904 / 13 10 and match the build that was on 13 03 ... pretty easy right? Also, never use UCM to build an agent phone ... they will not be able to login :(

Hello everyone - I see there are many suggestions on different call accounting to utilize with Nortel CS1000 or Avaya systems and we currently use Tapit Nova. It is not expensive (seriously $1,000) and it has done an okay job but we are moving to a server based Call Accounting because our...

I am pretty sure 722 would be a CDP entry (which is why you won't see it in IDC). Basically, it is an access code to tell the switch to route the next four digits internally (or however many you use). You probably had a DMI (Digit Manipulation Index) usually it would be set up to remove the...

I just built a test login and tried to login over a dozen times with a wrong password on purpose and never received any 'disabled' message. The only disabled message I get in our environment is on CallPilot. We are on CC6 and will be moving to AACC soon. If you can explain differently maybe I...

I might have some spare ones :)