CS1000 no calls routed from DID

[kevinpooran]

Hello,

Hope someone can help, when are coming in from an external number to my office they can get my extension number directly by dialing 722 and my extension number. Right now it no longer works and the calls are redirected to the operator.

No IDC table is set up in any rout, can anyone have any ideas on how this could be set up and amybe how to print to see how the incoming calls should be routed.

Thanks

 

[trvlr1]

Can you make calls to and from your extension? This will make sure the correct number is active on your phone.

If calls are directed to your operator, they are obviously getting in from the Telco, so it points to an internal error, possibly someone changing this extension/ TN in error??

 

[kevinpooran]

i can make call from my extension using 9 and whatever number i want to dial. If i trace the calls they go out on the PRI T1. But if i try call in directly to my extension it goes to the operator and that applies to all the extensions trying to dial in directly.

How do i print the DID list to see what extensions are mapped to which DID ?

 

[Tman45]

I am pretty sure 722 would be a CDP entry (which is why you won't see it in IDC). Basically, it is an access code to tell the switch to route the next four digits internally (or however many you use). You probably had a DMI (Digit Manipulation Index) usually it would be set up to remove the 722 and dial the x number of digits. We use 688 and 5 here as access codes (at least for now).

 

[trvlr1]

If you print the TN the phone is connected to, is the correct extension programmed on it?

An easy way to determine if you have the right extension is to look at the display on another phone when you call it. Does it display the correct number?

 

[KCFLHRC]

If this is a PRI as you say turn on d-channel messaging and see what the telco is sending you. Sounds like someone changed something.

 

[kevinpooran]

the telco provider strips the 1st three digits and sends us the last four digits.
No DMI is set. I did the DCH MSG at this is the out put 209 is my pri loop


CALLING #:6226371 NUM PLAN: E164/NATIONAL / NPA
CALLED #:5351 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL

DCH 209 OMSG ALERT REF 000080AE CH 209 18 TOD 13:24:01
DCH 209 IMSG ALERT REF 00000014 CH 209 20 TOD 13:24:01
DCH 209 IMSG DISC REF 00000015 CH 209 21 TOD 13:24:03
CAUSE :NORMAL CALL CLEARING

DCH 209 OMSG RELEASE REF 00000015 CH 209 21 TOD 13:24:03
DCH 209 IMSG REL COMP REF 00000015 CH 209 21 TOD 13:24:03
DCH 209 IMSG SETUP REF 000092AD CH 209 13 TOD 13:24:19

CALLING #:8686270846 NUM PLAN: E164/NATIONAL / NPA
CALLED #:5351 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL
DCH 209 OMSG ALERT REF 000092AD CH 209 13 TOD 13:24:19
ERR4057 5996 4444
DCH 209 OMSG CONNECT REF 000080AE CH 209 18 TOD 13:24:23
CONNECT #:6371 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL
DCH 209 IMSG CONN ACK REF 000080AE CH 209 18 TOD 13:24:23
DCH 209 IMSG CONNECT REF 00000014 CH 209 20 TOD 13:24:25
DCH 209 OMSG CONN ACK REF 00000014 CH 209 20 TOD 13:24:25
DCH 209 OMSG DISC REF 000080AE CH 209 18 TOD 13:24:37
CAUSE :NORMAL CALL CLEARING
DCH 209 IMSG RELEASE REF 000080AE CH 209 18 TOD 13:24:37
DCH 209 OMSG REL COMP REF 000080AE CH 209 18 TOD 13:24:37
DCH 209 IMSG DISC REF 00000014 CH 209 20 TOD 13:24:37
CAUSE :NORMAL CALL CLEARING
DCH 209 OMSG RELEASE REF 00000014 CH 209 20 TOD 13:24:37
DCH 209 IMSG REL COMP REF 00000014 CH 209 20 TOD 13:24:37
DCH 209 OMSG CONNECT REF 000092AD CH 209 13 TOD 13:24:37
CONNECT #:6371 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL
DCH 209 IMSG SETUP REF 00009C33 CH 209 8 TOD 13:24:37
CALLING #:8686454955 NUM PLAN: E164/NATIONAL / NPA
CALLED #:5351 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL
DCH 209 OMSG ALERT REF 00009C33 CH 209 8 TOD 13:24:37
DCH 209 IMSG CONN ACK REF 000092AD CH 209 13 TOD 13:24:37
DCH 209 OMSG CONNECT REF 00009C33 CH 209 8 TOD 13:24:47
CONNECT #:6371 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL
DCH 209 IMSG CONN ACK REF 00009C33 CH 209 8 TOD 13:24:47
DCH 209 OMSG SETUP REF 00000015 CH 209 21 TOD 13:24:55
CALLING #:6226371 NUM PLAN: E164/NATIONAL / NPA
CALLED #:6226371 NUM PLAN: E164/NATIONAL / NPA
DCH 209 IMSG CALLPROC REF 00000015 CH 209 21 TOD 13:24:55
DCH 209 IMSG SETUP REF 00009584 CH 209 5 TOD 13:24:55
CALLING #:6226371 NUM PLAN: E164/NATIONAL / NPA
CALLED #:5351 NUM PLAN: E164/SUBSCRIBER (NXX)/LOCL
DCH 209 OMSG ALERT REF 00009584 CH 209 5 TOD 13:24:55
DCH 209 IMSG ALERT REF 00000015 CH 209 21 TOD 13:24:55
DCH 209 IMSG DISC REF 00000017 CH 209 23 TOD 13:25:01
CAUSE :NORMAL CALL CLEARING
DCH 209 OMSG RELEASE REF 00000017 CH 209 23 TOD 13:25:01
DCH 209 IMSG REL COMP REF 00000017 CH 209 23 TOD 13:25:01
DCH 209 OMSG DISC REF 00009C33 CH 209 8 TOD 13:25:03
CAUSE :NORMAL CALL CLEARING

Hope this helps

 

[KCFLHRC]

When the calls hit the console do they come in under the intercept key?

 

[kevinpooran]

the operator is currently using a 3904

 

[kevinpooran]

and the call ring on key 00 scr 5988

 

[KCFLHRC]

What does your NIT_Data look like?

 

[kevinpooran]

nit1 5988

 

[kevinpooran]

NIT_DATA
CUST 00
NIT1 5988
TIM1 17 00
ENS NO

 

[KCFLHRC]

Is there a DRC key on that 3904?

 

[kevinpooran]

NO DRC KEYS

 

[KCFLHRC]

Do you have something programmed in the LDN_DATA

 

[kevinpooran]

opt xldn
dldn no
ldno 2001
ici 02 r010
ici 03 r002
ici 05 dl0
ici 08 rll
ici 09 int

this is my ldn data

 

[KCFLHRC]

Do you by any chance have a SAR, Scheduled Access Restriction, programmed in LD 88? I'm running out of ideas here. Was this ever working? Anything changed lately?

 

[kevinpooran]

it was working up until the provider moved the T1 connection from copper to a fiber connection. No hardware was changed on my end and the provider assured me that the programming is still the same.

But since then i am experiencing no DID calls.

There is no SAR programmed

 

[trvlr1]

This would have been some good information to know in your first post.

I would get the telco to do some extensive testing with you, possibly with a tech on site so he can monitor what is coming over the circuit to you. They need to prove they are sending all the information you need to process the call in the PBX.