Recent content by ShaneE

Hi FFrey i had this same issue when using 6.2 with an Avaya system. We had an issue where certain programs installed in the background of the users PC was causing an issue. Try getting the agent to log onto a different PC, log into the AAAD and test it. This is how i figured out the issue and...

No incoming digit conversion.

Both systems that I have tested this on, have nothing to do with each other, and both systems have the same issue. I have tried a TSC and it did the same thing. Another thing that makes it interesting, is that if I indial to an Extn I am able to transfer to the same DSC and have it dial off...

Thanks for your thoughts, but this is not the core issue. I can't even get a CDP to dial out to any number. Site B could be taken out of the equasion. When an indial call comes in to a CDP and it can't go across a tie route, I can't get the PABX to send the call external again. Instead I get...

Hi All, Hoping someone can help with an issue I have with CDP's. It is a problem I have had on an Option 11C, and the same on a Release 5.5 system. Site A has a PRI that all indials come in on, and some numbers are sent across a 2meg tie. Site B has a PRI as well, but is only there for backup...

The 10 seconds is only for testing on one agent, the actual time used will be around the 2 seconds mark. I have set this up in the past and its worked, just wondering why its answering straight away even when set to 10 seconds.

Hi Guys Just a quick question. We have a customer using symposium express and they wish to change to the call presentation to force the calls to be answered. We have set the call force timer to 10 seconds in the call presentation calss, but when the call gets to the user it beeps once and...

I have checked all agents 2 or 3 times, there is no mention of the skillsets, also in the rports which show skillsets, they do not show as there is not one agent still assigned to it. I will check the varaible side, i never noticed the defaul skillset for the variable.

Its been like this for about a month. They are a 24 hour call centre, but they arent as busy over weekend, might get them to reboot then Cheers

Hey guys i have a strange one for you. I have a list of about 10 or so skillsets that i need to delete off an old version of symposium release 3. I removed all the skillsets from the agents, so no agents are assigned to the skillsets, also removed all scripts, and any references to the...

OTM 1.1 is not really that old. Early 2000s. So it should show up with the M3900 series phones in the template section. I have installed MAT software in the past and the MAT is older. The MAT software would show the 3900 series phones in the templates. My boss is saying i need to create...

ok cheers It was previously working, i will see if there is a patch.

Hey guys I have installed a copy of OTM 1.1 on a customers pc. When you open up station admin and double click on a user that has a 3901, 3902, 3903, 3904 or 3905 it will not open. When you click on an analog, 500, or 2616, or 2008 etc it opens up the phone template that you can edit. I have...

Yeah i understand, thats what we told them originally, but when we arrived on site they had a virtual server installed. Thanks for your help guys, i will get them to get a physical machine, as i know i have got it working in the past that way. Cheers guys.

Ok cheers. Sorry for sounding stupid, i just got thrown into getting this reporter working and no matter what i try it wont work. It would be simple if the customer used an actual physical server and not a virtual server. I may have to have a word to them and say we need a proper one. Thanks...