Cannot delete skillsets on SCCS 3.0

[ShaneE]

Hey guys i have a strange one for you.

I have a list of about 10 or so skillsets that i need to delete off an old version of symposium release 3.

I removed all the skillsets from the agents, so no agents are assigned to the skillsets, also removed all scripts, and any references to the skillsets from other scripts etc.

I have managed to delete 3 of the 10, but when i try and delete the other 7 skillsets i get an error that it is still referenced by either an active script or agent.

I have gone through every agent, every script and they are not referenced what so ever.

The only thing i can think of is the script variables, but even then all the variables are referencing active scripts that DO NOT have any references to the skillsets i want to delete.

Any ideas?

Thanks

Shane

 

[Milesprower]

Sometimes references take time to "clean up". Overnight processing sometimes does it. Rebooting sometimes does it. Good luck.

 

[ShaneE]

Its been like this for about a month.

They are a 24 hour call centre, but they arent as busy over weekend, might get them to reboot then

Cheers

 

[pronei]

Have to remove all references of them from your variables as well.. easily removed from global variable, but even call variables, if you open a call variable and its default was a skillset your trying to delete, your going to have problems.

 

[sandyml]

You may have some agent-to-skillset assignments that have those agents in them. You might also take a look at user-defined reports, considering that it's an older release.

 

[ShaneE]

I have checked all agents 2 or 3 times, there is no mention of the skillsets, also in the rports which show skillsets, they do not show as there is not one agent still assigned to it.

I will check the varaible side, i never noticed the defaul skillset for the variable.