Recent content by John Robertson

Take a look at command BA21 and BA22 for your SIP Profile, 21 is the codec and 22 is the payload size.

Must be a version thing... I have PC Pro 12.10.50 for the CP10 and it stays around and is available.

I work for a company and we are working on a PoC of the interoperability of Teams and the SV9100. I am going to attach a few documents. This is what we have found out so far...

I cannot open the database. What version of PCPro are you using?

Can you also send a copy of your SL2100 database? Change your transport protocol to UDP instead of TCP. All NEC phones I have ever done have been UDP. Lets look at your database and I will let you know what I find there.

Can you attach the wire shark, and where the RTP packets are coming from? and where they should be coming from?

Have you added your NAT router in 10-12? Do you have 10020 thru 10563 forwarded on the firewall to the address in 84-26?

Assuming you know how to log into the phone system using Webpro (let me know if you need more detail), go into system data expand 47-XX on the left then into 47-18. This is the SMTP settings for VM to email. I would also check 10-12 (your network setup) if anything changed with your DNS Server...

What wound up working for you. Curious to find out?

I would say do the side tone adjustment. I will copy and paste the instructions. It is intended to adjust issues on POTS lines. It may fix it... Side Tone Auto Setup for Analog Trunks Program 90-68-01 performs a series of tests on the selected lines and auto adjusts it to the line's levels...

Ever have a client that will pretty much NEVER let you reboot the PBX? Well, I take care of some airlines that are pretty much 24X7. This may be valuable to someone... Login to the VM using Putty U:support P:voice Select option 3: Control Select Option 1: Stop Messaging system software once...

There is actually a KB article about this. It is a side tone adjustment. It automatically adjusts the trunks for best performance. Source NEC KB article ID# 11495 This says it is for the SV8100 and SV9100 but I have seen other versions of this floating on NEC's NTAC knowledgebase that claim...

Bill, I have done what you are wanting to do several times. Here is the trick... in 24-09-01 set it to call forward [highlight #FCE94F]no answer[/highlight] in 24-09-02 and 03 set it to the outside number by entering 9P(XXX)XXX-XXXX (add a 1 for long distance) in 20-29 assign the virtual...

Do you have ARS turned on? you are going to have to use ARS. you are going to have to use a dial treatment (26-03) to add the digits. D03409RE would be the treatment. This is then applied to the f route in 44-05-08. Copy and paste everything in 26-02 and and lets see if we can help you out.

I would use a department group. It is easier to set up.. go into 11-07 and pick a free department group (remember which department group you set it to) add extension 100 Go into 16-01 and in the upper right enter the department group from the step above then click the magnifying glass In Item 01...