Recent content by instalcor

Probietech- When the caller "chooses an option from the AA" where is it trying to go? External number, a VM box, another extn, Hunt group, Work group?

After ver 13.x all voice packets are marked packets which will provide CoS and have priority over the data. IS THIS TRUE? I thought you should setup VLANS to secment voice and data traffic. This way you have clean voice because they use UDP and data uses TCP. If not, please explain how to...

Hello friends, Avaya Partner ACS. Analog trunk lines. Inbound caller hears 3 rings, but the phone system rings only 1 time. If my office doesn't pick up the call by the second "heard" ring VM picks up or the caller hangs up. What would cause this delay. Could it be a timing issues with the...

That will fix the issue. Thank you, I was told this is exacty as the old Partner. I am finding out that it is not.

I do not get the option "Voicemail Collect" The only options are as follows: No action Dial by name Dial by number Transfer to number replay greeting This is all the options that it gives me. Any suggestions?

IP Office Partner Edition: User can not access VM from cell phone. User recorded greeting and set password. Calls main number AA answers then User dials *17 and receives an error. Please advise. Thank you very much for the help

That worked out. Thank you all for your help. It really is appreciated.

Thank you for your response. They only want one message for day lunch night. I should just record a day greeting then in the Manager only have a check mark next to that greeting(7811)?

IP Office Partner Edition": How to have AA answer rather than ring the phones? I have changed everything I needed to change according to the manual (terrible). Hunt group 7 (VM) does not exist in this edition either. Thank you for your help.

She selects menu on her phone then selects forward then the extension number 3000.

They keep changing things on me. sorry... No need to forward 2000. *800 number needs to ring at extension 1000 and 2000 (this can be at the same time or 1000 ring 3 times then hunts to 2000 for 3 rings then goes to 1000 VM box) *at the end of a cycle the call must go to 1000 VM box *1000 goes...

If I add extension 3000 to my Terminating-extension group then 3000 will ring all the time with extensions 1000 and 2000 when the 800 number is called. They only want extension 3000 to ring when 1000 forwards her phone to extension 3000. Thanks :)

It was set to no. I changed it to "yes" and tested. It still is not forwarding to 3000. It is just ringing 1000 and 2000. Any other ideas maybe? Thanks

haha..I just got yelled at: Ext.1000 goes to lunch and forwards her calls to Ext.3000. The 800 number isn't ringing at Ext.3000. Is there a way to get Ext. to ring when Ext.1000 puts her calls on forward to Ext.3000?

That did it. Thank you all for the help!