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Recent content by galexa1004

  1. galexa1004

    9.1 SCN issue resolved but unclear what to look for next time

    3 Site SCN 9.1.3.0 Build 120 at all locations Centralized VM at Site A After a power outage at Site A, site to site dialing was intermittent. VMPro functional at Site A but not for the other sites. All sites could ping the others via System Status > Line > Ping and a reboot of all did not...
  2. galexa1004

    My Vitelity SIP Trunks Work So Why Am I Still Puzzled

    Thanks AndrePa - but it still brings me to my configuration stumbling block of if I only have SIP Line and the ITSP is set to outbound.vitelity.net I can make outgoing calls but not receive incoming. It's only when I build the 2nd SIP Line with an ITSP of inbound6.vitelity.net do I receive...
  3. galexa1004

    My Vitelity SIP Trunks Work So Why Am I Still Puzzled

    @Hairlesssupportmonkey - that's what I figured but I can't make the mental connection of where the provider's inbound site of inbound6.vitelity.net is incorporated in the configuration. I'm reading the Help file the ITSP name is more for outbound registration (outbound.vitelity.net) and get...
  4. galexa1004

    My Vitelity SIP Trunks Work So Why Am I Still Puzzled

    My SIP Trunks are working for inbound and outbound calls. Vitelity is the provider and for incoming calls the address is inbound6.vitelity.net and for outgoing it is outgoing.vitelity.net However, I think my success is partially due to luck as opposed to the circuit being configured correctly...
  5. galexa1004

    E.164 Protocol on SIP Trunk issue with Windstream???

    Thank you Intrigrant for teaching me to fish.
  6. galexa1004

    E.164 Protocol on SIP Trunk issue with Windstream???

    @intrigrant - so in general 1+10 digits is the norm and if I'm in a locale using 7 digit dialing I should plan on appending the SC myself to add the digits and be done with it?
  7. galexa1004

    E.164 Protocol on SIP Trunk issue with Windstream???

    @intrigrant - I previously set that SC up and it works, just trying to understand and of the mindset the provider should make that correction. Working is better than understanding sometimes.
  8. galexa1004

    E.164 Protocol on SIP Trunk issue with Windstream???

    @Okkie26 - I figured I could add the necessary digits in ARS however the whole E.164 is lost on me and was hoping there was a fix other than adding 1+Area Code in ARS or Short Code.
  9. galexa1004

    E.164 Protocol on SIP Trunk issue with Windstream???

    IP Office 4.2.23, Licensed for 8 SIP Trunks, Windstream is the carrier Inbound calls work and outbound long distance calls work, however the trouble is local calls. I'm in a US locale which only requires 7 digit dialing, I can reach those numbers by dialing 1+Area Code+Number but just 9+7...
  10. galexa1004

    Embedded VM question about mailbox size

    Thanks for the reply and that is what I figured however this is confusing me - 1.4 Full Mailbox When a mailbox is full and unable to store new voicemail messages, the voicemail system plays an information message and disconnects the call.
  11. galexa1004

    Embedded VM question about mailbox size

    I'm probably reading the docs too fast but.... I can't find anything documenting the max number of messages or storage per User. I've searched the KB, FAQ, Installation doc, etc. and have found the max storage for a card, how to determine storage available via Monitor and Housekeeping, setting...
  12. galexa1004

    Transferring a conference call from originator to another extension

    I've check documentation and tried several methods - transfer, placing call on hold but an unable to send a conference call from the internal originator to another extension. Scenario is assistant originates conference call then allow the boss to takeover the call. Is this possible? MICS XC...
  13. galexa1004

    Question about my VMPro daily isse

    Thank you both for the reply; I will reload the app before replacing the PC. It's an XP machine and has been running 24/7 for at least 4 years so I can see age/wear as possible cause. Wish there were something more black and white in Windows Event Viewer before asking management for a new box.
  14. galexa1004

    MICS 7.1 XC max number of Trunk Modules

    I have a temp install where we have installed the MICS with 7.1 XC software, the install may eventually go over 80 analog lines and my installation guide indicates the max number of trunk modules with 2 fiber cards is 6. Is that accurate or was there any software release after 7.1 that would...

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