E.164 Protocol on SIP Trunk issue with Windstream??? 1

[galexa1004]

IP Office 4.2.23, Licensed for 8 SIP Trunks, Windstream is the carrier

Inbound calls work and outbound long distance calls work, however the trouble is local calls.

I'm in a US locale which only requires 7 digit dialing, I can reach those numbers by dialing 1+Area Code+Number but just 9+7 digits gets an error from the Central Office.

My position is that the carrier should append the 7 digits, they say the trouble is the IPO is transmitting in E.164 and I need to turn that off.

Of course there is no setting for that, so just wondering if this scenario sounds familiar to anyone else using Windstream on an earlier IPO SW release.

Thanks

 

[Okkie26]

Yes it can be done via the ARS.

But since I'm from the Netherlands I do not know any local or long distance numbers near you.

So it's hard to give an example.

 

[galexa1004]

@Okkie26 - I figured I could add the necessary digits in ARS however the whole E.164 is lost on me and was hoping there was a fix other than adding 1+Area Code in ARS or Short Code.

 

[intrigrant]

Maybe you could give a example of what the provider expects and what they actually receive.
I think it is no more as a shortcode issue.
You could make a shortcode like SC= 9XXXXXXX, TN = 1<area code>N, action = dial, line ID = 0

 

[galexa1004]

@intrigrant - I previously set that SC up and it works, just trying to understand and of the mindset the provider should make that correction. Working is better than understanding sometimes.

 

[Okkie26]

Because it is a SIP trunk, the provider could be located anywhere IN THE WORLD....

And because of that, they cannot allocate your location, so they don't know where to send local calls...

 

[intrigrant]

I disagree about the provider to make that correction.
SIP always use the complete countrywide number thus with the area code added, some providers even require the country code as well.
On ISDN and analog lines the provider always provided the service of local dialling but on SIP it is different.

 

[galexa1004]

@intrigrant - so in general 1+10 digits is the norm and if I'm in a locale using 7 digit dialing I should plan on appending the SC myself to add the digits and be done with it?

 

[intrigrant]

Yes, as it concerns SIP that is the path to go.

 

[galexa1004]

Thank you Intrigrant for teaching me to fish.

 

[intrigrant]

You are welcome and a questin for you. Why release 4.2, it is not the best release in combination with SIP. But if it works then it is OK.