Recent content by Alpha500

Thanks I will try that

If I can get an example of a short code build to achieve DND exception for internal calls Thanks.

I put DND on the button so other agents could answer calls within the HG If I disable HG other agents can not answer calls. Can you log individual agents/users out of a hunt group? I will try DND exception table but didn’t know how to set up short code for extensions 300-500. I not real mart! Lol

I created a poor mans call center with 3 IPO 9.1 essentials and when I have the agents inactive I put a DND button so calls can overflow/fallback to other extensions/hunt groups. When DND is on obviously agents can’t receive internal calls same if I have agents log out. Is there a way to busy...

Hopefully a simple question, I have qty 2 9.1 IPO's and will be purchasing another IPO 10.0 for another location. Are there any compatibility issues with networking between 9.1 and 10.0? Thanks.

limited at 9 licenses per IPO correct?

Can you use a reception license with essential edition or do you need the preferred edition? Thanks.

There is only one ip phone the rest are digital. When i go to cofiguration>telephony resources>ip and application sets then click on ip terminal global settings tab there are no check boxes or any info in that tab. I transfered keys and restored to new unit ever since phone not working

After doing a license transfer and restore to a new bcm400 the i2004 couldnt reach server. The phone has a static ip address which is still programmed on phone and i tried doing full dhcp no dice. Under DNs the extension 222 was showing as a 7208/7316 port 124 inactive dn. I have 1 ip license...

I have a bcm400 4.0 that had lights flashing, i replaced hard drive with an older drive that we removed a couple years ago and system came back up and was able to get into call pilot from EM, did a restore of a current back up and every thing worked except for accessing callpilot from EM. I...

Thank you guys for the response' this bcm 50 is a version 3 with 6.0.2.05.237. Will the image and backup restore work on this release?

So i can buy a new cabinet and transfer keycodes to new system ID

I have a bcm50 6.0 that stopped working. I rebooted and did not boot normally but after 20 minutes it started working again. However after 2 hours it crashed again. If i replace hard drive will i lose all my keycodes or what does that description sound like

I can talk from a 2.0 to a 6.0. When i say talk i mean like 1900 talk oohh

Lets try this again. I have two 2.0 units, one crashed. I havev a 6.0 unit to replace the dead one. Will a 2.0 and 6.0 communicate and play nice like trump and the media