Recent content by adminkirk

Hi all, BCM400 4.0 here - Our DS30 split is currently set to 2/6. We're using 57/59 signalling channels and anticipate a few new employees next month. What considerations and dangers are there when changing from 2/6 to 3/5? Thanks!

Everything else seems fine - even the same sort of CIR on a different skillset. I'll need to reboot tonight if that's going to take everything down - everything else seems to be unaffected. What exactly would need reinstalled and how is that done?

Hi all, BCM400 (4.0) here. I am receiving that message ("Your Session cannot be continued at this time") while in a Skillset's daytime routing. The step is a greeting with a Caller Input Rules table associated with it. The CIR is not accepting input and upon typing anything into the handset...

Hi, BCM 400 on 4.0 here. I'm looking for the best way to route my phone system for the holiday break, tomorrow and Friday. The problem is that we have three different companies on our phone system. I do have the 24th and 25th configured as holidays. Do holidays affect all inbound calls? Or...

Thanks again! That works.

Is it possible to remove the "Do Not Disturb" feature from specific sets? Some employees have learned how to dodge call center calls using it briefly, while a call is ringing their sets. Thanks!

Hi all, We are looking to develop our own live reporting/wallboard application for our service department. I noticed a link for the "Developer Program," but am having difficulty finding information about it. The link is broken: http://www.nortel.com/prd/dpp/ent_bcm_partners.html Does anyone...

I guess the root issue seems to be at what point do you guys use a skillset over AA? Originally I was thinking the ability to input multiple digits w/ a CIR in a skillset was one reason to use a skillset.

Thanks all, I'll experiment with this today. Norstarboy125 - None of our numbers have any sort of greeting like that.

Can you elaborate on how to achieve that?

Hi all, I have a scenario where I need to build an external line to route calls to two departments; Sales and Service. We also need the ability to have the caller enter their party's extension if they know it. The call flow: 1) Call comes into a greeting..."Thanks for calling, press 1 for...

Hi all, Is it possible to offer a dial-by-name option to an external caller calling in? Thanks!

Well the next mystery found me. I have one user that I set his Fwd No Answer to his assistant (not the receptionist). When you dial his number and he doesn't answer, it rings his assistant accordingly, but if his assistant doesn't answer, it does not go back to his voicemail. It goes to a...

Great, thanks for the response!

Great - does this affect anything else?