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Hi all, BCM400 4.0 here - Our DS30 split is currently set to 2/6. We're using 57/59 signalling channels and anticipate a few new employees next month. What considerations and dangers are there when changing from 2/6 to 3/5? Thanks!

Everything else seems fine - even the same sort of CIR on a different skillset. I'll need to reboot tonight if that's going to take everything down - everything else seems to be unaffected. What exactly would need reinstalled and how is that done?

Hi all, BCM400 (4.0) here. I am receiving that message ("Your Session cannot be continued at this time") while in a Skillset's daytime routing. The step is a greeting with a Caller Input Rules table associated with it. The CIR is not accepting input and upon typing anything into the handset...

Hi, BCM 400 on 4.0 here. I'm looking for the best way to route my phone system for the holiday break, tomorrow and Friday. The problem is that we have three different companies on our phone system. I do have the 24th and 25th configured as holidays. Do holidays affect all inbound calls? Or...

Thanks again! That works.

Is it possible to remove the "Do Not Disturb" feature from specific sets? Some employees have learned how to dodge call center calls using it briefly, while a call is ringing their sets. Thanks!

Hi all, We are looking to develop our own live reporting/wallboard application for our service department. I noticed a link for the "Developer Program," but am having difficulty finding information about it. The link is broken: http://www.nortel.com/prd/dpp/ent_bcm_partners.html Does anyone...

I guess the root issue seems to be at what point do you guys use a skillset over AA? Originally I was thinking the ability to input multiple digits w/ a CIR in a skillset was one reason to use a skillset.

Thanks all, I'll experiment with this today. Norstarboy125 - None of our numbers have any sort of greeting like that.

Can you elaborate on how to achieve that?

Hi all, I have a scenario where I need to build an external line to route calls to two departments; Sales and Service. We also need the ability to have the caller enter their party's extension if they know it. The call flow: 1) Call comes into a greeting..."Thanks for calling, press 1 for...

Hi all, Is it possible to offer a dial-by-name option to an external caller calling in? Thanks!

Well the next mystery found me. I have one user that I set his Fwd No Answer to his assistant (not the receptionist). When you dial his number and he doesn't answer, it rings his assistant accordingly, but if his assistant doesn't answer, it does not go back to his voicemail. It goes to a...

Great, thanks for the response!

Great - does this affect anything else?

Hi all, We have a new receptionist and I am in the process of moving everything over to her. I noticed within the Element Manager that all of the lines have a Prime and Control Set DN set to the old receptionist's number. What are these two settings used for? Thanks!

Hi all, I know that (through the help of this site) you can set a voicemail assistant's extension through your mailbox options. Our owner wants to configure everyone's voicemail to opt out to a particular hunt group. Is it possibly to globally assign the VM Asst for all mailboxes or am I...

Hi all, I'm generating a Summary report for one of my skillsets and am seeing different results for the same hour, depending on the time range I'm setting for the criteria. If I set the time range to be yesterday, from 17:00 to 19:00 I see this: Hour - Total - Direct - Indirect... 17 - 12 - 12...

Hi all, Just had a few users report a new error message that I haven't seen before. Upon trying to log into their skillset, they received a message on their sets that said "Agent Full." I disabled and renabled the skillset and forced all of the agents off, which seems to have resolved the...

Yeah, all the same firmware. Her phone displayed the same symptoms today, but without being hotdesked. The call would go through and neither party could hear each other. I swapped out her phone and will see what happens. That update will be useful...we just bought a few Office 2010 licenses...