VCM Pro problem

[Marko46]

Hello,

I am using IPO 406 version 4.2 and VCM PRO version is 4.2 the costumer is using voicemail for call center. But now for the last 1 month daily service/file called: VMPROv5svc.exe is stoping the computer( the usage of computer is 100%)and voicemail at the level stops working. After i maunaly re-start all the services regarded to VCMPRO it starts to work fine again. But after a while all written above appears again. Any solutions reccomended?

The OS on the Voicemail server was freshly installed. The OS is Windows XP pro. IF you have any questions please ask.

TNX,

Regards

 

[Bas1234]

Is the VMPROv5svc.exe running as LOCAL Account?
Click on the properties of the service, try to change it to LOCAL.

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It works! Now if only I could remember what I did...
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[Marko46]

It is running on local :S

 

[Bas1234]

What version of VMPr are you running?

Greetzz...Bas

___________________________________________
It works! Now if only I could remember what I did...
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[Marko46]

The version of VMPr is 4.2.24

 

[Escorthosis]

'interact with the desktop' is NOT ticked?

 

[Marko46]

It is ticked yes

 

[tlpeter]

Offcourse it is

Let it run as service !!!

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Marko46]

Befor it was running as service. Now interact with the desktop is checked. But the outcome is still the same - degredation of the Voicemail.

 

[tlpeter]

Did the server do any automatic updates lately ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Marko46]

No updates were recently made. OS is using sp2 no update.

 

[Bas1234]

Have you tried to turn off the Virusscanner/Firewall?

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It works! Now if only I could remember what I did...
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[Marko46]

There is no antivirus installed now. Only windows defuolt firewall

 

[Bas1234]

After having problems, did you gave the VMPRo server a complete reboot not just the services?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Marko46]

Yes we have done it not allways but yes we did. And it is appearing again not in the same time

 

[Bas1234]

Check the "Windows Event Viewer" and try to run dgbview.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Marko46]

Already checked notnig special was found inside

 

[tlpeter]

Export te config and backup the folder c:/Program Files/Avaya/IP Office/VMPro/VM

Backup the complete folder

Then reinstall vmpro

If needed then import the mdb file and if needed copy back your mailboxes etc etc



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

You're not (or someone else) is using remote desktop on that server?!!

Don't, Use RealVNC or use lcick Start > Run > mstsc -console

If you do a doub;le session then it could cause strange things.

Greetzzz...Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[r6wraith600]

I am experiencing the same issues. I have used RDP with it however I tested without the RDP use to see what the deal was with it.

RDP only allows one client at a time to use the computer so it's near impossible to have multiple users on one said system.

Regardless, from what I have determined is that it's the VM Client timing out. So if you had been working on your voicemail and you walk away it would normally timeout. Now it decides to crash the service. You can't even restart it and it requires a full system reboot. I just put a ticket in with Avaya regarding this issue as it is something new.

So don't think your going crazy because I have seen this on two seperate systems now that were working perfectly for months until this update.