No Access to IP Office 500

[hawkinstlh]

I have a new IP Office 500 unit and I performed a software upgrade that failed. Now I am not able to connect to the unit through the Manager software. When I power the unit on, I get all solid red lights on the front, a solid green C/F light on the back and no CPU light. Any ideas?

 

[TomMills]

try the reset button on the back. failing that try to DTE it.

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[amriddle01]

Presing the reset button works as follows:

0 to 5 secs (CPU light is off)
None

5 to 10 secs (light is Orange)

Reboot when free with new incoming/outgoing call barring. A reboot using the reset button is recorded in the Audit Trail

10 to 30 secs (light is Flashing orange)

Immediate Reboot
Erase the configuration, alarm log and audit trail. Immediate reboot without waiting for active calls to end.

30 to 40 secs(light is Red)
Erase All.
Erase configuration, alarm log and core software.

Over 40 secs(light is Green)
None
None







ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[hawkinstlh]

I've tried the reset button several times and it does nothing at all. I've tried holding it anywhere from 5-60 seconds in various lengths and nothing ever happens. It doesn't even reboot after I try and reset. How do I go about the "DTE" process? Thanks!

 

[TomMills]

http://www.tek-tips.com/faqs.cfm?fid=6158

grab a coffee first!

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[amriddle01]

We really should ask why it failed, How did you try and upgrade it and at which point did it fail?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[hawkinstlh]

This is what I see in HyperTerminal when I connect with a serial cable. However, I am not able to enter any commands at the blinking cursor.

<--Start of HyperTerminal Sesssion-->
CPU Board Version is: 0xC0
CPU PLD Version is: 0x17
CPUID: 0x02 Present: 0x0E Present2: 0x02
Using FPGA build 0x0000005E
Programming FPGA ...
FPGA ID 0x01 Version 0x00 Build 0x0000005E
Initialising NAND device.. registering..
Added device: Hynix 64MB NAND (small block) - 0x0001


P13 Loader v1.3 (SDRAM 128 MB)
MPC8248 CPU Revision 0x0C10
Broadcom Switch Mode was 0x05 now 0x06
EthChipRevId: 0x01 EthPhyId: 0x0143BC30
Erase Main Image Storage Area

OK


<--End of HyperTerminal Sesssion-->

 

[hawkinstlh]

It transferred the image and failed while performing the upgrade. I've used the same file for upgrading two other IP 500 units. I rebooted it after it failed and this is what I'm stuck with.

 

[TomMills]

transferred the image?

do you mean sending an offline config into the unit? thats different to upgrading. were you trying to upgrade the firmware or do something else?

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[amriddle01]

You need to have hyperterminal open and pull the plug on the IP500, start hitting ESC like crazy as you plug it in, and don't stop until it looks like you can enter the AT command.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[hawkinstlh]

I've tried hitting escape while powering it up on different computers many times and I still just get the same screen I posted earlier. I guess I'm just going to send it in for repair.

 

[amriddle01]

Good thing is as least they are cheap...well cheaper than a 406/412 anyway

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

have you tried typing in AT and hit enter at that moment in Hyper terminal?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

Is your SmartCard still in the system or is it the right way up?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[TomMills]

I did think that bas, but i was really hoping that we wouldnt need to go that far back LOL!

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[Bas1234]

If he doesn't reply, then he is shaming himself in a corner.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[tlpeter]

If the card is not in then you see that
I have experience

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

I think we all did that one at least once when the 500 came out first ;-)

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[hawkinstlh]

Card is definitely in, I'm about to pull it out and make sure it's right side up.

 

[Bas1234]

I hope you talk for yourself Westi..

The only thing i had once was that I didn't look into the licences and just copied them into the IP500 anmd didn't get the expansion modules to work took me 1 hour to see the there was no licence..;-)

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________