No Access to IP Office 500

[hawkinstlh]

I have a new IP Office 500 unit and I performed a software upgrade that failed. Now I am not able to connect to the unit through the Manager software. When I power the unit on, I get all solid red lights on the front, a solid green C/F light on the back and no CPU light. Any ideas?

 

[hawkinstlh]

Card is in correctly, or was in correctly I should say.

 

[Westi]

I bow my head before you oh great bas1234,
you missed out on an experience though, troubleshooting your own screw ups are the best things I have done in my live.
First marriage....
no card in the IP 500....
not putting the diapers on fast enough on my boy....
....

:-D

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[jjdad]

I just ran into this same problem today. I needed to reconfigure a system that was giving me problems. It had been working with the latest software (sort of), but was rebooting a lot. So I decided to start from scratch by reloading the software and a new config and see if that fixed the rebooting problem.

I held the Reset button in until the red CPU light came on.

I was expecting it to reboot, but now I just get red lights on the front, a Green C/F light and a link on the ethernet port.

There is a valid Smart Card in the system and it is inserted correctly.

I will try to do the DTE fix, but what commands do I enter to get this running again?

THANKS to all.

 

[jjdad]

I posted too soon before reading the manual...

Typical engineer..... (If all else fails, READ the manual)

If this was the Red Green show, he would say "Throw away the manual"

http://marketingtools.avaya.com/kno...installation/index.htm?ip500_reset_button.htm

I will try the upgrade and post the results.

Thanks!

 

[jjdad]

Got it to work.

Following these directions:

http://marketingtools.avaya.com/kno...installation/index.htm?ip500_reset_button.htm