IP Office 500 voicemail cuts out for 8 seconds 1

[ChrisKelly304]

I have an IP office 500 v2 with the latest version 6 of voicemail pro and the ip office os. When listening to the system attendant or anything involving sound on the phones or headset, the voice cuts out for 5 to 8 seconds. This did not do this on version 5 of the OS. This is a version 6 related problem everything else is the same. It is not flow control issue, I have tried 3 different pc's we have changed the ip 500 unit out twice. I saw someone else had this same issue but it didn't seem like it was resolved. We have a gigbit cat 6 lan with cisco enterprise switches. This is not a speed issue. The voicemail pro pc has no virus protection, no firewall, no screensaver, no themes no background working threads. We have gone to extreme lengths to ensure that there is no networking issues. I do not think this is a network issue only because the sound comes back after 5 to 8 seconds of waiting. This doesn't happen all the time. We even when one step further to prove it is not network related. I made sure that the only two items plugged into our network were the ip office and the voicemail pro pc. This problem still happens even if the they are the only two pieces of equipment plugged into the switch. I am at a total loss. I have tried everything I know in the networking world to fix this issue. I am hoping someone has some ideas........

Thanks in advance

Chris

 

[ChrisKelly304]

I was looking at it. But you might be onto something. This is a small system. We have 4 lines one fax line and three voice. They are analog lines into the trunk. That should not matter because it is not the voice lines that cut out it is the system attentant and the voicemail. I noticed I can make it fail with only 2 channels in use.

 

[ChrisKelly304]

I would like to know if there is a log I can turn on to see what is actually happening when it fails? I can make it fail for sure and I can do it in less that 20 seconds. So if there is a log to turn on and hopefully it will have some kind of error in the log.

 

[tlpeter]

System status can have trace turned on.
You need to make a snapshot and then log it.
Also monitor can trace but that is more in to detail and hard to see what happens when you do not know the program.
But that is a text file while SSA isn't


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Also run debug view and see what that says if anything

http://www.ipofficeinfo.com/Software/dbgview.zip

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[ChrisKelly304]

What can I use to look at the ssh file?

 

[amriddle01]

You use the SSA itself, when launching select offline then find the file

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[ChrisKelly304]

What application can I use to open it? System status?

 

[amriddle01]

Sorry, I was thinking of the .slo (snapshot) file, what ssh file?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

tut tut Andy.

slo is a log file, ssh is a snapshot file.

pink me.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[ChrisKelly304]

In version 6 in the system status when I make a snapshot is saves it as a ssh file and it is binary so I need some utility to see the log file.

 

[TomMills]

you can use system status to open it, but it will literally be a screen grab of what the system was doing.

do it again, but select continuous log instead of snapshot.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

You need to run the log really so you can play it back , but you do use System status to open the .ssh aswell as I desribed above

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

Tom is working hard for stars these days, this place has me doing Mitel courses and allsorts Tom

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

are you in the office? i need a hand with something.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[ChrisKelly304]

ok I did that binary slo file now how can I see what is in the file

 

[IPGuru]

I would sugest you have reached the stage where you should consider binging in an experienced maintainer to take a look.
it may cost a bit but should save you considerable time.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[ChrisKelly304]

Ok got it offline select file. As I feared nothing no errors no warning nothing at all.

 

[ChrisKelly304]

We are in the middle of nowhere. I have had three companies that sell and maintain these systems remote into the manager/voicemail pro to look at the config. They all tell me it looks just fine to them. From the outside everything looks great. I guess I could load 5 on one unit since I have two of them now. If it works then call it a day and I am sure someone somewhere will have this same problem I can tell them to go back to version 5 I will just have to find licenses for my mobile twinning and a few other things.

 

[ChrisKelly304]

By the way is there a way to disable music on hold all together? I do not have it and all it does is warn me that it can't find the source.

 

[tlpeter]

this place has me doing Mitel courses and allsorts Tom

Andy, i hated the thing!!!
Mitel sucks big time
It is about 2% as flexible as the ipo is


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.