IP Office 500 voicemail cuts out for 8 seconds 1

[ChrisKelly304]

I have an IP office 500 v2 with the latest version 6 of voicemail pro and the ip office os. When listening to the system attendant or anything involving sound on the phones or headset, the voice cuts out for 5 to 8 seconds. This did not do this on version 5 of the OS. This is a version 6 related problem everything else is the same. It is not flow control issue, I have tried 3 different pc's we have changed the ip 500 unit out twice. I saw someone else had this same issue but it didn't seem like it was resolved. We have a gigbit cat 6 lan with cisco enterprise switches. This is not a speed issue. The voicemail pro pc has no virus protection, no firewall, no screensaver, no themes no background working threads. We have gone to extreme lengths to ensure that there is no networking issues. I do not think this is a network issue only because the sound comes back after 5 to 8 seconds of waiting. This doesn't happen all the time. We even when one step further to prove it is not network related. I made sure that the only two items plugged into our network were the ip office and the voicemail pro pc. This problem still happens even if the they are the only two pieces of equipment plugged into the switch. I am at a total loss. I have tried everything I know in the networking world to fix this issue. I am hoping someone has some ideas........

Thanks in advance

Chris

 

[mattKnight]

A working stand alone box not on my network doesn't help me in any way. I am sure that would have worked leaving all the ip addresses alone.

I disagree utterly.

A working standalone box proves these things, at the very least
1) That the IPO is working i.e. no faulty LAN ports, not a firmware issue
2) That the voicemail software is working correctly
3) that the voicemail pc is configured correctly

You can then proceed to validate that the network is not causing the issue.

This would then allow us to concentrate on the configuration - which according to this thread had at least 2 issues that woudl cause issues
1) poorly programmed voicemail backup address - which we didn't spot, until a trace was produced
2) both LAN and WAN ports on the same subnet - this is an issue...

but it wasn't the network...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[tlpeter]

When i have the time tomorrow then i will try it.
I have about 5 ip500v2's to play with (no spares but 4 systems are for Avaya classes)



When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

No harm done Chris, well not anymore anyway......peace

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[ChrisKelly304]

By the way both of my lans are on the same network using the same subnet mask. It works just fine with no problems. It may not be the way the ipo was designed to work but it works for me in this configuration. That way my voicemail pro pc connects to the lan2. My voicmail pro pc is on the same network as the rest of all my other computers. Makes it easy for my email server to connect to the voicemail pro pc and still have the same ip scheme. I knew when the second ip office failed that it had to be configuration. There was no way that both units were bad. I tried mentioning the configureation on the first post. But that was hit with network issues I really tried hard to try configuration issue first but that didn't work. You know I am not the only one hard headed here