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IP Office 500 voicemail cuts out for 8 seconds 1

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ChrisKelly304

ChrisKelly304

Programmer
Dec 7, 2010
86
US
I have an IP office 500 v2 with the latest version 6 of voicemail pro and the ip office os. When listening to the system attendant or anything involving sound on the phones or headset, the voice cuts out for 5 to 8 seconds. This did not do this on version 5 of the OS. This is a version 6 related problem everything else is the same. It is not flow control issue, I have tried 3 different pc's we have changed the ip 500 unit out twice. I saw someone else had this same issue but it didn't seem like it was resolved. We have a gigbit cat 6 lan with cisco enterprise switches. This is not a speed issue. The voicemail pro pc has no virus protection, no firewall, no screensaver, no themes no background working threads. We have gone to extreme lengths to ensure that there is no networking issues. I do not think this is a network issue only because the sound comes back after 5 to 8 seconds of waiting. This doesn't happen all the time. We even when one step further to prove it is not network related. I made sure that the only two items plugged into our network were the ip office and the voicemail pro pc. This problem still happens even if the they are the only two pieces of equipment plugged into the switch. I am at a total loss. I have tried everything I know in the networking world to fix this issue. I am hoping someone has some ideas........

Thanks in advance

Chris
 
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Plugging it directly into LAN 1 would suggest that in some way the network or switches causes the issue, I imagine it stops working on LAN2 as you have them set on the same LAN which you are not supposed to do. Put the VM PC on it's own little network/subnet wplugged direct into LAN2 and the IP Office will route traffic to the internet via the LAN1 port if you have configured the IP routes in the system directly :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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The network is a brand new business glass ciso POE 1gb switch. The internet bankdwidth is fiber at 45Mbit. I can steam live video feeds without any issue. The problem that people keep ccoming back to the networks seems like I have to slow the ip500 down to a crawl something like a two way radio just to get it to play voicemail and attendant messaages. I am still floored by this concept. Every piece of equipment here is brand new and all of other other networking systems works just fine. That is why I am really against it being the network because we do not have any bandwidth problems. It seems to me the ip office is more designed for one phone once computer. This thing has broken me and I am not easily broken. I should have stayed cisco and just paid the extra money.
 
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Look up, you can't have two ports on the system on the same LAN, it's a basic router and can't route correctly with both LAN portson the same LAN :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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I can't reboot right this second I have people on the phones. But I have made all the changes crossing my fingers.
 
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I have installed quite a few sites with similar setups to you with no issue i.e high end gigabit Cisco gear throughout. I have also had similar discussions with "Cisco" guys defending their network down almost down to bare knuckle fighting in the car park, until they discovered something that they said shouldn't be doing that or had never seen it do that before. Not saying you are like that or it's you or your network at fault but the evidence seems to suggest it isn't the Avaya kit/software :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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When we talk network I might have something on the ipOffice setup wrong. But the networks is sound and runs a pretty large data server farm with no issues. I am not against it being something on the ip office setup wrong. When it comes to a "real" computer or network I feel pretty safe about the config. We even pulled all new fiber and cat 6 cable. I have also monitored traffic and it looks good on our end.
 
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Only thing in the system you need to look at is thr IP routes, as you will use LAN1 as the main port you will need the route of

IP address - 0.0.0.0
mask - 0.0.0.0
Gateway - your default gateway/router IP
Destination LAN1

as the PC will be a local address of LAN2 you don't want/need any routes at all pointing to LAN2 (definately not another 0.0.0.0 one) as the IP office will route local traffic to the correct port anway :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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what you want to end up with is lan1 on your lan. the vm server on the lan and lan2 not plugged in.

if your still having issues, then address it again.

ACSS-SME
fo shizzle ma nizzle.
 
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And as Tom is suggesting using both LAN 1+2 on the same subnet could well have been the issue all along :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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The internet doesn't work on the voicemail pro pc but voicemail and attendant is up. The problem happens even on the attendant. if I restar the attendant enough times by pressing 0 it will happen. I just tried it and lan to has just the voicemail pro pc plugged in. No internet because I don;t have the route in there yet.
 
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Yes same issue nothing has changed. The voiucemail pro pc is windows 7 and a band new pc. I just changed out the network card and fixed it tp 100 half duplex and it still does the same thing. This makes no sense at all.
 
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I need to change the subnet as well not just the network class? right now lan 1 is 192.168.1.254 lan 2 is 192.168.2.254
 
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The issue is something on the pc's, must be, everything else has been changed and it would be more widespread if it was the software, if it's direct and still happening and all is as you say then I don't know what else to suggest

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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Reading back, it could be the software if it never happened on r5 but seems unlikely, it needs to be a different subnet so the address would be dictated by the mask

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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So lan1 192.168.1.254, subnet 255.255.255.0 and lan1 192.168.2.254 what should the subnet be?
 
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