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I have been able to get it working. We already had it set up, I just needed to understand how to use it. I still need to figure out how to secure it. Currently, it does not allow the use of the station security code, or, although deleting an existing number paired with an office extension is...

Ahh, thanks! I was wondering if I had to go that route. We do use the remote-access access for another reason. I'll take a look. Thanks.

Thanks, but that part I have. The part I don't have is how to configure a phone number for remote access from any off-campus phone to utilize the feature access codes. Specifically, such that the end user can call in and change the cell phone number their extension is paired with.

CM 6.0.1 I have been reading through documents and searching the internet for answers, but seem to be missing something. Due to the need to remotely work from home because of the COVID-19 pandemic, I have a department that would like to pair an extension with a cell phone, but they want the...

On further exploration, I have found that I can not have skilled-based EAS and split-based ACD active simultaneously, unfortunately.

We have ACM 6.0.1 with Call Center Elite. We have a half dozen multi-tiered ACD groups (split based). I would like to convert them to EAS groups (skill based). Can I convert them one by one, or do I need to convert them all at the same time? That is, can I have several ACD groups, but have...

We have an older MCC and need to replace the AHD1 fan speed controller. I understand it will be service affecting. Any thoughts on how long the cabinet will be down for this work?

No intervening regions.

CM 6.0.1/SM 7.x We are preparing to replace our Modular Messaging system with ESNA Officelinx (virtual servers and SIP). When I make a call to the ESNA system from a digital or analog phone, the audio rarely skips. When I make a call from an H.323 phone, throughout the call, the RTP flow...

I just received a batch of 9611G phones, brand new. Interestingly, the mac address the phone reports is the same as communication manager reports. However, the network switch sees it as a completely different mac address. When I do a network capture, the phone seems to be using the mac...

Thanks for the input. I'll keep it in mind if it happens again.

Actually, the reboot itself didn't resolve it. Even though the service is set to start automatically, it didn't. Therefore, I started it manually. Then, I had to go into the voicemail config and tell it to update the MWI status for all accounts. Even after rebooting the server again, I had...

ISDN between CM and MM There was something funky going on with the MAS servers. Had to reboot them (2). Even then, the MWI wasn't working. I went in and started the service manually, then requested an update. All seems well now.

The MSS was last rebooted 9/30/2016.

Avaya Aura CM 6.0.1/MM 5.1.2 Suddenly, this morning, the message waiting indicator is not clearing once users delete their messages from the server. Thoughts why this might be happening? In 16 years with Avaya equipment, I've never seen this happen.

You can have up to three hunt-ns for a particular hunt-group, I believe. So, I put a duplicate one on my phone so I can tell if it is active or not.

Update ... our carrier finally took the "offending underlying carrier" out of the picture. We made several successful (two way audio) calls after that. So, sure enough, I believe it is a carrier issue, and I think our carrier finally agrees (Thanks kyle555). sekitori, we verified we had no...

I've done several traces, but there seems to be nothing in the trace that distinguishes a failed call versus a successful call.

I've opened a ticket with the Carrier, and they've opened one with theirs, but they can not see the problem. Any other ideas?

Avaya Aura CM 6.0.1 I have a perplexing issue. There are several extensions in one building that are experiencing one-way talk path issues (the other end can not hear them) on International calls. Not sure if it is all, or just some International destinations. I am in a different building...