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Converting ACD to EAS

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desrae

desrae

IS-IT--Management
Mar 24, 2005
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We have ACM 6.0.1 with Call Center Elite. We have a half dozen multi-tiered ACD groups (split based). I would like to convert them to EAS groups (skill based). Can I convert them one by one, or do I need to convert them all at the same time? That is, can I have several ACD groups, but have just one group using EAS?
 
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You should be able to convert over 1 at a time.
 
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On further exploration, I have found that I can not have skilled-based EAS and split-based ACD active simultaneously, unfortunately.
 
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