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You can try to busy her station. That would allow you to modify the fields.

This does not work. Anyone have any other ideas? I have harrassing caller issues as well.

Hi Guys, If you use an attd-group, how do you add the attendants to the group? Thanks

Hi, You probably have a service like SDN on your PRIs. On your Route Pattern,use bothept as the standard and sdn as the service. eg. BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR 0 1 2 3 4 W Request Dgts Format...

That sounds like you are running EAS. I have Call Center Intro with Splits. We dont have skills Thanks

Shift Tab works on a 513 emulation in ASA. I use it religiously

Hello Avaya Friends, I was wondering if anyone has an s8300 with Call Center Intro (Splits) running on CM 3.1.2 that can answer this question. When you log into a Split on a telephone set, you would enter: The FAC plus Split# plus Telephone extension. 1. If my split # is 5, would I enter "5"...

bump for help..

Speaking of G700 and announcemnts, in the "ch ann" command, what type of announcement would it be considered? Also, what port would I use. This is definitly different that an s8700. Thanks

Thank you all for the definitions. I now understand the differencees.... Thank you as well JediBMC for taking time to break it down so well. Have a Great One !!! :)

I ran Versions 3 and Ver 6 on the same CM with no issues.

Excuse my comparison to Appliances :), but this is the best way to visualize. So an EPN would be the Cabinet that is similar to a Microwave Oven with 16 Slots. eg(10A) An SCC is a 22 Cu In Refridgerator style cabinet that only has More than one carrier that are all part of a Cabinet (eg...

Hello Avaya Pals, Can someone help me to define the difference between an Avaya EPN Cabinet and a MCC Cabinet? I am running a G3r Ver 10 spanned accross 12 Bildings, each one having its own cabinet. I need clarification on the two types just to make sure I do not mislead anybody enquiring Thanks

Its pretty much a close match between NICE/IEX WITNESS/BLUE PUMPKIN and ASPECT. I was just wondering if anyone who has exposure to these companies could shed some light on the topic and provide us with some strengths and weaknesses for these providers? Thanks

Avaya has different CD Varaions for the new Integrated Management 3.0.16. Your best bet is to contact your Avaya Sales Manager and get one sent to you.

Thanks for your feedback. Anybody else has any experience with Call Recording Applications? Thanks

Thank You

Does anyone remember what the command is in CM to see how may connections are on a particular MedPro? Thanks

98Converter, Could you share how that task is done. I am having the same issue on my set as well.

TRY ALSO PRESSING THE "MUTE" BUTTON AND THEN TYPE : R E S E T # on the keypad. That should also work