Tenant Partition - Attd Console

[1148tr]

S8500/G700 with LSP running CM 3.0.1...
We are using two tenants, one for each of our two locations. We have location one setup as tenant 1 with attd group 1 and location 2 setup as tenant 2 with attd group 2. Attd 1 is assigned to tenant 1 and attd 2 is assinged to tenant 2. We have a main vector that routes (press 4) to a VDN (set to tenant 2) which points to a vector with the step "route to number 0". When a call comes in to the main vector and press 4 is selected the call routes to attd 1. What am I missing to have those calls routed to attd 2?

Thanks!!!

 

[lopes1211]

change listed dir" is where you can setup LDN's for each tenent. Then route to the LDN.

-CL

 

[AvayaTier3]

zero will work if it is defined on the dialplan analysis as attd. If it's defined as ext, you will have to use listed directory number on the following:

change listed-directory-numbers Page 1 of 2
LISTED DIRECTORY NUMBERS

Night Destination:

Ext Name TN
1: 2490 Main Number 1
2: 1809 new test 2


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[1148tr]

Thank you very much for the help!!!

 

[craigdred]

Hi Guys,

If you use an attd-group, how do you add the attendants to the group?

Thanks

 

[AvayaTier3]

change the tenant to associate it to the attendant group.

change tenant 1                                                 Page   1 of   2 

                           TENANT 1  

       Tenant Description:                                         

          Attendant Group: 1   

    Ext Alert Port (TAAS):        

        Night Destination:              

             Music Source: 1  

  Attendant Vectoring VDN:              

  DISTINCTIVE AUDIBLE ALERTING
             Internal: 1   External: 2   Priority: 3
                       Attendant Originated Calls: external

                COS Group: 1

change attendant to associate it to a tenant partition

change attendant 1                                              Page   1 of   4 
                             ATTENDANT CONSOLE 1   

         Type: 302              Name: attd1 x25105 3b0401 i-06   
    Extension: 25105           Group: 1                Auto Answer: none
 Console Type: day-only           TN: 12               Data Module? n
         Port: S00025            COR: 1          Disp Client Redir? n
Security Code: 9999              COS: 14          Display Language: english     
                                                  H.320 Conversion? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com