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you cannot use route 000 for PRI. Why not 001? I'll look into the Rel 02 Data carts. Weren't Rel 02 carts included with new software since like 6.0?

varied releases. 4.1 thru 7.0

So, I have several customers who loose their routing after recovery from a power outtage. Typically, the syptom is after power outtage, customer gets NO FREE LINES in display when they dial 9. What changes is the pool on the route changes to default, Pool A. Changing the pool back to PRI...

Be sure the "enable data stream" is checked in the Call Pilot Manager. If that dopesn't work, uninstall and retry.

Interesting. Thank you all for the input. No time to try today, but I'll monkey around with it (polartity) later this week, to see if I can get the KLM to come up and post findings.

I agree it's a waste of a port. I even checked by price and it is cheaper (and easier) to use a SAPS rather than a port.

Perhaps I was unclear in my original post. Just to clairfy, The CAP takes an additional port than the one connected to the phone. I have tried with little (no) success to duplicate this. Is there anything special I would hav to do with the wiring or programing?

I know what you are saying, but I have seen it with my own eyes. The power comes from a port. I know because I had a call back from using that port for another phone. I reconnected the CAP to the port and it started working again. However, under port/DN status, no device is recognized. It blew...

So I have aquired a new customer. Their system is an MICS 3.0 s/w. The CAP mod on the reception phone is being powered by a system port. Yes it is... I have been unable to duplicate this on any other systems. Before this particular 3.0 system, I had never seen it before. I used to think it had...

Thanks guys. No. I didn't upgrade the reporting software. Ugh. Guess that's what I'll try next.

It's been a while. Hello again all. So, I did a software upgrade to 3.0 on a Call Pilot. Since the upgrade, the reporting for call center and the IPview are not collecting data. I assume the point of failure is the reporting server application. I have not changed anything there and I am at a...

Ace, thanks. Agreed, usually a target line is a target line. However, this scenario is is what I would consider unusual, hence the post. As I said, I have tried different combinations of lines and digits and phones, including setting the "bad" target to private to strip it from anywhere else...

phoneguy, as stated in my previous posts, that particular target does not work. Same digits on other lines are fine. lugerlover, target 335 not 355. Yes, the customer does want to use all of their DIDs. Did you guys actually read the thread before posting?

Hello all, Thanks for posting on this. I have tried differendt digits on different targets and the digits in question/use to other targets. They all work fine. I tried call forward and AA settings as well. Assigning a different target with the desired digits works fine. I am sure it's some...

Anybody know anything about bad target lines? The customer in question is on 4.1XC and target 335 does not complete call to the extension. I get a partial or no ring then the call goes to the attendant. Tested with other targets and they work correctly as programed. Any ideas about how to...

Got it. thanks.

So, the options are: 1) Go through Nortel 2) Reprogram the system 3) Get into system programing with a RAD. Anybody else?

Thanks. Can you elaborate on "debug". I was already aware of the "reprogram the system" method...

So, I know I can get in with a RAD. Is there any other way through the dialpad to reset the Installer's password to default? Thanks! Scott

senk1s, In response to your post, I have had several customers with "buggy PRIs". Is it a fair assumption that upgrades beyond 4.1 would continue the buggy behavior as opposed to doing a startup and then reprogramming on a higher s/w rev. from scratch? Or, should an upgrade shake all that out...