Reporting for Call Center problem

[gutwrench]

It's been a while. Hello again all.

So, I did a software upgrade to 3.0 on a Call Pilot. Since the upgrade, the reporting for call center and the IPview are not collecting data.

I assume the point of failure is the reporting server application. I have not changed anything there and I am at a loss why it stopped working.

Any suggestions are appreciated.

 

[Crowtalks]

Try reloading your RCC to your server again and see if it works

 

[senk1s]

did you upgrade the server/ client application as well (it should have come with the CD for the new software)

 

[gutwrench]

Thanks guys.

No. I didn't upgrade the reporting software. Ugh. Guess that's what I'll try next.