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Just a vague thought, is the handset/ headset connected in the banana plus on console. might possible, you tried console(2) at position 1 with handset & it worked? I may be wrong but worth a check. Success is the ability to go from one failure to another failure with no loss of enthusiasm &...

What does the "status station 1226" show? The calls surely are going to the coverage (as per trace). Check if SAC or anything is still activated on station . If nothing check with a new coverage path & than try resolving.. Success is the ability to go from one failure to another failure with no...

Do you have a Journal printer (serial printer) attached to the System. Printer will show all the attempts for wake up registration & cancellation. Check if the requests actually being confirmed by the guests or the system is cancelling requests. You can than look for the source of the problem...

The dialtone is generated by the System, Try & route the call using ARS for this trunk 801 & check. Are you getting inbound calls on this trunk? Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

I remember working on 302A console. Should work for you as well. Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

If I remember correctly, AES is middle-ware to all the CTI platforms. Any CTI appl that you plan to implement will speak with AES only. The new CTI product will connect with the AES on either CVLAN or DLG mode. The data link connection will be added in the CM with same port (1 -8) number...

Directory key is used in combination of 'Next' & 'call-display' if there are more names with same alphabets, press 'next' key. It will display other names & 'call-display' will place the call to the number searched. Not sure if you you are looking at Active directory integrated with IP phones...

SO would capture the voice at the switch end. depending on the interface for Witness (VOIP vs TDM) the calls are getting recorded as the actual experience of the switch. Hence in other terms, your trunks are connected to the location where witness is connected & the experience of the user is...

The standard password for G3 was login - craft Password - crftpw login - cust password - custpw Hope this works.. Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

Call will only queue to single skill. when you had the second queue step in vector, the first skill will dequeue the call & the call will be queued to only skill 22. Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

BCMS is the very basic reporting capability available on Avaya. if you need details report, CMS is the platform. BCMS manages data in simple tables with limtation on the size. If you need to look at more days data in BCMS report, look at extracting the data from BCMS to SQL & run sql queries to...

If you have ASA, you can use 'export' to export the data out easily. Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

Agree with Kevin, It looks like a system resources issue. are you using G650 gateway with call classifier cards? To start with, check if the call classification is happening. Check the measurement reports to ascertain abnormalities.. Success is the ability to go from one failure to another...

The whole idea of having HA is to have redundancy for CMS itself & the network also. Since there is no limitation from CMS perspective, it is better to have it on seperate network but can work on same network too. We had two sites & both had seperate CMS system. We got both the CMS systems...

To the best of my knowledge, you can setup the CMS HA without DNS. you can have the CMS in HA seperated over the WAN hence the confirmation. for ACD, the IP should be reachable & for HA (data sync etc.) primary CMS should be able to reach the HA CMS, you can do it over the IP entry in host...

I have 8700 with CM3.1.4, am reported a strange problem in couple of our call centre processes. Couple of agents complained that they are getting more number of calls as compared to others. What we found was that Someone(unknown person) will call only few agents randomly & disconnect on the...

Where are you seeing this? Are you using Vu-stats to see the login time? If yes, can can you paste the vu-stat screen here. Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

This phone (where you're making change) would have a bridge appearance set to some other phone. Check "li usa ext xxxx" to see where is it used & you'll have the answer. Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

You can set the "CDR Report" field on the tie trunk trunk group form set to "n" this will not include any calls going on tie trunk in the CDR. Unless you want to capture these..

Yes, each port network has a sync source as a DS1 & if there is no DS1 in port network, Tone-BD is the sync source.