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I have a BCM 50 RLS 2.0 with just the main cabinet. The Analog trunks will not enable. they say enabling but will never fully enable. I have disabled the trunks then renabled. I loaded all the latest patches. Any help woould be much appreciated. Thanks

I have a BCM 3.7 I am trying to load a patch on that gives me the error of " Insufficient Hard Drive Space on Drive F:" How do I free up drive space to load the patches needed Thanks

We have all of ours named using the City they are in. I have not had a problem, but another guy in my group has. We have around 45 systems in ours. We have several people using it. Only one person has had the problem of losing all the systems. I wish they would create an element Manager...

The following path is where the sites are stored. They are in the summary file. C:\Program Files\Nortel\Business Element Manager\BusinessElementManager\bin\access . I have had the same problem a few times. No resolution as it has only occured 2 or three times. I just make a copy of the...

I recently loaded the 3.7 Service Update 3 and since the Realtime reports work but the system is not pulling historical reports. I tried to establish the connection to the contact Center and it does not retrieve any of the recieved calls from the database. Any help would be appreciated. What...

I have a BCM 400 3.7 with Call Center. 14 agents with headsets. All of the agents are having volume issues intermittantly. They all have M12 with new batteries. some times they can hear just fine then the next call they can't hear anything, unless they pick up the handset then the call is...

Can a GATM8 accept ground start lines or do they have to be loop start

Has anyone had problems with the IP sets. I have i2004 sets on a BCM 3.6. They are complaining that they can't use the speaker phone function because it cuts out the caller on the other end all the time. Thanks for the help..

Just FYI - I loaded all the avaiable patches for 3.6 and it cleared the problem. I guess my solution on the other 2 is to upgrade to 3.6 and load all the patches

The problem I am having is mostly on Calls from the PSTN. All internal calls sound fine. I have the patch loaded on the 3.6 and still experiencing the problem.

Has anyone had a problem with the VoIP phones having echoes and problems hearing people. It is happening on both BCM 400 - 3.5 and 3.6

There is an issue with the NCM and 3.5. DO you have all the patches loaded on the BCM. If you loaded the first MDAC patch then the you must load MDAC_2[2].7_SP1_for_BCM_3.5_v2.exe for NCM to be able to talk with the BCM. Hope this helps. I have not had any problems with imports since I...

If you go to the maintaence page on the BCM and click on Alarms it will give you a list of the alarm headings and under each one it will list the alarm # with a definition

A more particular question for the DHCP - on a windows DHCP server do I need to add the attribute of 128 or does someone know the process to add the attribute to a windows DHCP server? Thanks

I'm trying to setup DHCP scope so I don't have to enter all the info. We are using a Windows DHCP box. Is there a place I can find out what needs to be entered into the DHCP server to make this happen. Thanks

Have you reset the system. Sometimes it takes a reset. Also Did you delete the mailbox 228 and recreate 302 ?

Has anyone experinced the telephones displaying strange characters on the display such as a string RCRK then above the third soft buton !!! . Once you press the third button it shows . 0ESSE then goes back to RCRK. Any help would be great. Thanks

I believe it would be Feature 985 then press 9 then it will ask for a password. "RESETSMPSWD" 73738767793. Try that I think it will work.