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thank you guys, i thought set relocation can be used for that purpose. it does makes sense to write down where each port and extension goes,

We have a mics and we are moving to a different floor. Will turning on set relocation before shutting down the mics work? We are thinking of leaving the set relocation to yes and then we shut down the mics and then move the mics to its new floor while phones will also be moved and we will just...

hi byrontel, i tried that but still not working. don't know anymore where else to find this? i'm just thinking if it matter whether you use nvm or callpilot as your voicemail. i chose nvm during the inialization. but can you just toggle from one to another without affecting what had been...

When you press * it exit you to the system and disconnects you. * should exit you and go to the previous greetings. I'm sorry to mention that this problem is in a bcm with callpilot in it. Don't know if there is any difference with callpilot on a norstar or bcm.

don't where to find this? do anyone know how you can reach the operator when you press # in callpilot to access the company directory? when i try to press 0 while in the company directory, i get a recording saying that there is no such number. if this is not possible, can you exit the company...

can anyone please help me on how to re-initialize a callpilot in a bcm again. my problem is that when i did the quick start wizard and i initialize the callpilot, i put in only 3 digits for extensions. later, i found out that the customer wanted 4 digits, my problem is when i create a mailbox it...

Has anyone encountered a problem after upgrading to succession 3.0, customer started having problem with phones on the IP Expansion Cabinet. They sometimes encounter crackling noise where only they can hear the noise while the other party don't hear any noise. Just don't know if this problem is...

Has anyone encountered a problem after upgrading to succession 3.0, customer started having problem with phones on the IP Expansion Cabinet. They sometimes encounter crackling noise where only they can hear the noise while the other party don't hear any noise. Just don't know if this problem is...

it is not a new installation nor a replacement card. card had been working before but was using a different customer database. i used a different flash card with another customer's database in it and brought up the system. sets had already been programmed on the cards.

I encountered problem when I insert a Digital Line Card (NT8D02GA) in any slot of an Option 11C PBX, the red light in card does not go away even if it says in stat that is already enabled and the units are all idle. If you phones connected to it, all them have no dial tone. I am also getting...

thank you guys for all the help. now i know you can move the lines to a different button and so the customer can save on buying a phone just because 2 buttons are not working.

could not program any features on those keys. i was able to add a new line (line 19) and connected the dial tone from line 6 and i named it as line 6 so that that the receptionist will know that it is from line 6 and i rename the previous line 6 with another name. it was really funny coz i...

ok i'll try to program another feat on that key. my real problem is that that key that is not working is supposed to be the line 6 and line 12 of the customers. i can see that the receptionist phone has line assignment for these lines and so i'm lost as to why these lines are not working but i...

thanks for your reply. Does it mean that the feature on button was just erased that's why i am not getting anything when i do an inquiry on the button? i also did the test on the phone feat 805 and those 2 buttons also did not show what is programmed on them.

i just encountered this today, not really an expert with norstar. when i did a button inquiry, feat*0 on one of the buttons of a M7324 set it did not say anything it did not even say that it sa blank button to say that there is nothing programmed on it. two of the buttons would do that while the...

thanks guys. got things sorted out. turned out another tech went to the site and played around with our setting in the bcm. built target lines on bcm and now everything working properly. just 1 more question though, coz extension in bcm all starts with 2 while m1 extension starts with 1. i know...

I've been trying to connect an Option 11 and a BCM over a PRI network but so far I have not been able to make the two talk to one another. The PRI is up and I can't see no errors on both sides plus the BCM side can call to the Option 11 but the Option 11 can't call to the BCM side. Doing a DCH...

Thanks for you response. No, the OTM stops responding and you can't do anything else with the PC. The OTM stops and does not finish writing to the OTM. No problem retrieving one card at a time or just one phone? Also, no problem retrieving CPND all. I'm really thinking if the problem is with the...

Has anyone encountered an OTM HangUp when the Syncronize/retrieve/all command is done. What happens is that it is able to do the command but it suddenly stops and the whole PC stops. Can anyone please help.

yup, it went away.