Search results for query: *

So how do I wire the bell in? KB

I'm not trying to get 14 to ring different than 15. I am trying to get one bell to ring differently when an incoming line rings, and then ring different when an intercom call rings to the extension. I can't figure out how the hell the customer had this working before. They calim that a single...

I had a customer that moved out of their space rather suddenly. I got the call to come to the new location and install the system, wiring, paging, yata yata. No problem so far. Customer has 3 lines all ring on all phones. They also have an AA that answers after 4 rings. Very basic greeting...

Ok so i found the speed dial feature code *24 and the range is from 600 on. I cannot for the life of me figure out how to actually program the list. I found how to label the number under labels. Please help Thank you

I have searched AVAYA's website and here and can't seem to come up with a pair count pinout for the cards that have 25 pair cables. Help KB

I as well as the customer am aware of the differences in button function and layout. It's what they need to do to move forward and expand their phone system and the business. Change comes at a price. Thanks for all your comments. Tommy thank you for the button layout. KB

I am replacing a partner that is maxed out to 48 extensions with a Magix system. Curently they have 9 lines and 48 extensions. I am proposing 1 412 tdl card 1 800 GS/LS CL ID card 3 016 etr cards 1 016 analog port card I will be upgrading the 34D partner phone with a 4424LD for...

Thanks a million gentlemen. I am Nortel BCM certified NCSS and my company thinks that means I know everything about a Norstar. Silly sales guys. For the most part same program set but the upgrades and what version this and that are grey area to me. It's a 4.1. When I had the customer read me...

bump

Do I need the upgrade tool to do this? I am getting comflicting information. I also have 4.5 not 4.1. So is this a matter of shut down the Mics and install the new software release and boot it back up? Will any of the program change? I don't have a copy of the Norstar Utilities program to do a...

I have a customer that wants to migrate to t7316E sets and a few KIM's. With the current 4.1 the 7316's map a m7310's. I will need to upgrade the software. Is there any issues going straight to 6.1 or do I need to migrate to 5.0 then to 6.1? Seems confusing after I did a search here for...

I appreciate everyones help. KB

I figured it out. Thanks to those who helped out. Turns out it is a MICS and i have a 2port fiber expansion card. I need a 16 port station module and i will be all set I think. Plug in the fiber cable and go? KB

I have a customer that I can't get on site to actually look at the system. Currently they have 10 lines and 32 extensions. They want to add 2 more phones and I have a feeling they are full. From my research here I found that the max capacity for a MICS is 192 stations. How large can a CICS go...

Is there a way to ass a user to call Pilot to change greetings for Snow Days or alternate greetings. In the BCM you can create users and give them rights and access to this and that but how can you in Call Pilot?? KB

I hope the f$#k it's not a waste of money. It's $5000 for the course. It's 10 days long. I will be up Global you know who's arse if it in fact is a waste. Do they give you an exit exam or do you just get a certificate saying you attended? KB

I can't seem to figure out why my phones keep loosing connection to the server. I am using the phone at my house on a cable modem with a linksys router with dhcp and firewall enabled. The phones will work fine for a while and then they will loose connection and the re-establish randomly. I...

OLI did the trick. Thanks again a very helpfull forum. I am going to BCM bootcamp on Jan 9th. Hopefully it works out and I will have a clue about these BCM's. KB

I have a pri with 24 channel's and a block of 100 DID numbers. I am splitting the DID range between 4 companies. I currently have all the companies dn's assigned to PRI-a. When I dial 9 from any of the companies I get an available channel on the Pri to dial out. I would like to be able to...

Thanks guys but back to the original question!! KB