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Here are the things that you will check.... -> Do a realtime monitoring on ICM script to see at which step of your call you get the message. -> Check the VRU script. It looks like there is mismatch in Variables that you are passing between ICM and IVR. -> If you are collecting any DTMF digits...

Forgot to mention the versions CCM3.3 & unity 4.....

Hello, We have more than 4 unity installed on a cluster and our call manager has different number blocks from our service provider. At the moment we are following 4 digit extension plan in CCM and in Unity. Here is my problem... ---As we have different number blocks we end up allocating the...

First of all I'm new to IPCC..... I've configured for a service in IPCC for one particular DN. Now I want to forward that DN to another number without any announcement only on one particular day of a week. Where do I have to make the changes to activate the call-forward. regards.

I have CMS R3V5 wallboards are directly connected with CMS. I got a core dumped error on my cms, since then the wallboards stopped updating. I tried to restart the CMS, reset the walloard... nothing works... any idea?

Yups.....got it... just by changing Cut-through to y... the digits will directly be sent to the CO.... -MO

Sorry for not being clear.. Let me put it in different way. I created a trunkgroup 25 with tac 325. It is a co trunk with a cisco ata connect to it. That particular VoIP provider requires international calls to be dialed without '00'. I've given dial access to the trunk. Now if I dial TAC 325...

Hello, When I make an international call through one of our service provider, I can't send the first two '0's. So I've created a trunkgroup, now how can I drop the first 2 zero... if I don't dial first 2 zeros, the calls goes through ars analysis and it thinks like a local call and drops the...

Thnaks Wildcard... I'll check that out. Regds

Looks like some ghost in the Definity..few of our agents terminal goes off (completely disconnects) from the system and after a while say in 5 to 10 seconds it comes again. The agent has to login again to the terminal to take calls.. Any one come across this scary situation...!! This happens...

Yes I'm sure, it's loop start... what am I missing..? someone pls help.

Oops... I'm sorry I've done it already.. After I change dial-access to "y" only all these things happened.

Hello, I'm trying to create a trunk group with CO trunks from Cisco ATA ports (see below). When I try to dial using that tac from 64xx telset, it goes blank after I dial certain numbers. I get the alarm and error like shown below. I'm lost please help. display trunk-group 18...

No one in this world of Avaya to help me.... Comeon guys.

You guys are always life savers. Thanks BHanson for your post. AA.

I need help in designing a custom CMS report and I'm a beginner on the report designing. We have several skills and agents on our system, I need a report which can show number of ACD calls attended by an agent in the given interval from a particular skill. Let me put it in more clear words...

Thanks 1a22ip, I would better take the board out and connect it once I get the DS1 line up. regards.

What a coincedence...I just installed a DS1 card (the carrier not connected yet). Found the same alarm in 15 min after installation... Logged on the tek-tips for the solution.. Is it normal to get the alarm in no carrer is connected? Regards.

I've a new Digital station card TN2224 to install on our Definity G3si v8 system. - What are the precautions needs to be taken? - Is that hot-swappable? - After inserting the card I'm aware that I should find the card in "li conf all". do I need any other configuration? Thanks in advance.

I came accross a good website. This will be useful for getting numbers from Telcos. Just thought to share with you guys. http://www.dialabc.com Cheers. AvayaArmy - ACA/CTP.