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I have a Option 11 Rel 25.15 and the customer wants a hunt group using 7 analog stations. I believe linear will fit the bill. Unfortunately I don't have the "how to knowledge" to do it. I can do basic station programming and maintenance. Would someone direct me to the proper documentation to...

Norstar 4.1 rel 02. Newly established 10 digit dialing plan set up locally. Cannot program norstar to dial 10 digits without preceeding "1" for local. Cannot find any reference to local digit dial length. Seems to be set uo fpor local as 7 digit only.

I am upgrading a BCM 400 3.6 to 4.0 and recieved health check failure say ing "insufficient disk space on drive E:\. How do I correct this problem

I am trying to upgrade a BCM 400 3.6 to 4.0. I get a failure message saying "insufficient disk space on drive E:\. How do I nincrease disk space on drive E:\. Poconokirk

Thank you PhoneGuy. I'm going to check out the upgrade tool

Possible mismatch of software level to the KSU. Also NAMs are a littlew flakely. Not surprising!

You have a possible bad MSC card.

I'm not sure about alarm 73. But alarm 75 means loss of timong from PRI providor

You need more knowledge programming. The password is 266344. Cancel the call forward programming for that ect and it will not forward to the voice mail

I believe you need at least 6.0 software for the KLM to work on the 7316

You need Norstar Remote Utilities to program a NAM with a laptop. You'll need the Utilities package for the software level of the NAM. I have never been successful using it pre 4.0 NAM. It's a pain in the but to use. Takes practice. Good luck finding a copy.

Hi, The 7316 is a 7310 in a different case. The 7316E is a different phone entirely. Completely different button programming. Also older systems ( pre 5.0 software I believe) will only recognize the 7315E as a 7316 or 7310 configuration

Thanks for the info concerning the upgrade. Are you familiar with using the upgrade tool. WE never have used them

Thank you for the info on call forward no answer. I am aware of it. The call forward no answer simply forwards to the voice mail system. How do I prevent the caller from being fowarded to the answer DN's mail box instead of the called ext. mailbox?

My customer has 6.0 software. I wanted to upgrade to 7.0 XC. I have done many upgrades in the past and usually just swapped the software cartridge and was done. With the upgrade from 6.0 to 7.0 XC the MICS would not come back up . The sets contioued to flash. I returned the system to it's...

My customer has a Norstar MICS 6.0 XC. They are extensive users of answer DN. In many cases the answer DN phone also recieves the voice mail message of the caller noy the called phone voice mail. It doesn't happen on all phones. IWith previous software all calls were always answered by the...

I have a cuetomer with a Norstar MICS 6.0 XC. THey are extensive users of answer DN. I find that answer DN's appearing on a set will often send a call to the answer DN mailbox instead of the mailbox of the orignal called station. This seems to be intermittent. In previous software levels this...

I have a three cabinet Optiopn 11. One cabinet is stand alone voice mail. I need to establish modem access to the voice mail. I will be using SDI/DCH card input. Input #1 of the SDI/dch IS already connected to the voice mail cabinet. SDI/DCH ports #0,2,3 are unused. I assume I will be using one...

We are using a brand new application of console.net for the first time. It seems to lock up at least once a day. Fix is resetting the program and sometimes powering down the computer to bring it back. The manufacturer has been very cooperative with help but seems to be scratching their head...