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To be certain yourself of what these telephone numbers are and then to assist with identifying their possible uses, do contact your line carrier and request a Customer Service Record (CSR) for all lines on the account. Then, go to their web-site where you are able to view 'definitions' of some...

Wait - I have a concern if the information is changing from time to time My outbound caller ID is displaying many different name discreptions IS this really displaying from the Telephone number itself (name & TN#)or is the outbound call going through a PBX (you pick up your phone, press 9 and...

And may I second that motion?.....[2thumbsup] I too do not 'participate' in many of the threads through this site, but I do read and learn quite a bit from the topics and related replies. Kudos' to all of you who do put in your 2-cents worth, I appreciate the guidance. Your words of wisdom...

First, check your contract for the dedicated T1. Does AT&T say that they and only they can provide the LD? I have never heard of splitting out a T1-circuit for mulitple LD carriers myself but perhaps someone else has more technical advise for doing that. Can you set up a speed dial for...

Ouch!! Keep smiling and do some documentation of your own for down the line. "is she telling you what to do: yes, Is she unreasonable or wrong? Is she Not taking experienced IT advice and thus making the job harder/longer/more cumbersome? or how to do it: sometimes, same...correct manner...

Smittytech - Been there, done that and is it ever frustrating. But, I have to agree with CajunCenturion and also advise a positive 'wait and see approach.' It could be that the new manager is so unsure of how to handle her new responsibilty (mainly you and the IT dept.) that she is using...

Just to be safe though, it is always good to contact both your LD carrier and your local line carrier when there is a new service added/changed/removed. The LD carrier needs to know what lines & circuits to expect LD traffic (have them programmed into their own switch) and the Local Line...

Maybe it's a Yes/No??? [2thumbsup] Just kidding also!

dolphinisms, Be sure you have all the parameters set up correctly also for the outdial. Just tested mine to a cellular phone and it worked great with no pauses: 9xxx1234. [2thumbsup] Found this information on thread690-624847 and it might be helpful: 1. Use the command "ch sys...

I am still working with Release 8 so I show my instructions on Pg# 6-177 of Vol 2 - I don't have an 8411D to actually set up but this is paraphrased from the manuals... Create your extension: page 1 of the form, be sure that TYPE is 8411D and DATA OPTION is analog. PASSAGEWAY is Y if you are...

Whew....What does the #10 status light indicate?

Forgive this possibly naive question..Are you still trying to hook this 8411D up to an Analog port? The 8411D is a digital phone and connects with a Digital Port. The Analog Adjunt function is to be used for connecting an answering machine, fax machine, modems, audio teleconferencing equipment...

Ways to NOT motivate your IT Staff: Provide NO cross-training between staff members. Only train ONE person for specific functions. That way when someone calls in sick for the day, everyone is able to scramble around to correct and support those data-base functions that they are unfamiliar...

Good Job skip555!! As a former employee of a CLEC, it is refreshing to hear a vendor wanting to say thanks for the assistance. The CLEC I worked for frowned on 'partnerships' with vendors so my rule was to always supply my clients with (3) vendor choices (complied on the phone system and misc...

Thanks again for all the responses - what I ended up doing was creating a Grp:Intercom for each division the Supervisor wanted to call. (There will be a total of (5) on each call so the term-x-group wasn't large enough from the manual.) I assigned an auto-dial button for the group and the...

Thank you for the responses. Had thought of the Group-Page which would have worked perfectly with the exception of needing the participation The term-x-group may be what I go with here, limited though eh? Thanks again!

A Supervisor here wants to have a "call" with all his managers. First thought was to utilize the Conf feature but I have been told that my predecessor programmed this function in the past all via the press of ONE button. 'Definity' is new to me - how did he do it or did he really?