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The reason for rogue saying that is inactive it's because it can't connect to the agent listen port? Are you using the default port (8081)? Does your client have a firewall installed? Regards,

what Mcafee product you are referring too? Could you please post the exact error message? Regards,

Hi. I know that in the first place you want know understand why does it happens... well, I can't help you on this matter. I had the same problem in the past and every time that happened I edited the file and changed to Enable. Well I know that this is obvious, but the strange thing is that the...

Hi Too much time has passed since you post your question and maybe you already know the answer. Anyway, I had the same problem and Mcafee Support answer for that problem is: Reinstall ePO (new database). Regards,

Try this. Uninstall VS 7.x, remove epo agent (frminst.exe /remove=agent), remove Network Associates registry entry in HKLM\Software (do this only if you have uninstalled all network Associates software before and if you know how to handle registry). Restart the computer and install the agent...

I guess thats not the only problem. If you change the computer name you will be unable to use the same database. And don't forgot the Server sec/pub key. You must maintain the same computer name.

Did Epolicy service starts up? You should also check if the database is in suspect mode(With SQL Enterprise Manager, for instance).

Hi. I've also upgraded my GS from 5.2 to 6.0 and i've experienced a lot of strange problems, ex. 100% Cpu, GS frontend with JRE problems, etc. In my case i've uninstalled all AV products (Vs7.10; epo agent and GShield). Then I've cleaned Network Associates registry entries from HKLM. After...

Try this. First check for duplicate machines. If none, select the computer with the problem and send an wake-up call with 2 minutes. The delete the machine from the directory. Wait until the machine starts the comunication with ePO server, after that it should appears at directory again. You...

If you wish you could remove the test agent first (frminst.exe /remove=agent) but it's not required. When you run framepkg.exe /forceinstall /install=agent, it will upgrade you existing version. (read manual for further information on agent instalation package options.) After you install the...

Try the machine/user %temp% directory. VScan 7.x also create logs at «C:\Documents and Settings\All Users\Application Data\Network Associates\VirusScan»

Hi, In case you can't get the removal tool from NAI you can also try this. Backup you registry. Download Microsoft CleanUp utility, install it, the open a command prompt window, goto MS cleanup Utility directory (C:\Program Files\...)and run msizap(check documentation for further info) with...

Hi. Did you upgraded epolicy from version 2.5.x? In this case check if you have upgraded the agent. Also see you there is any duplicate machines in the directory.