Problems installing slightly older agent

[chiefsmt123]

I have a test ePO server running 3.0.2(3.0.1 with the "bad" SP2). The workstations I have connected to this "test" ePO server have the updated agent installed.

We just stood up our production 3.0.1 server with Patch3 applied. All is going well; however, the workstations that where previously connected to my test 3.0.2 server will not install the agent from my 3.0.1 server. I've tried removing VSEN 7.1, removing the agent with cmdagent command line switch, etc. Nothing works. This happens on all test workstations that where previously attached to my test epo box.

Any ideas?
Thanks

 

[chiefsmt123]

Oops. I meant frminst.exe, not cmdagent.exe

 

[heavyindustries]

If you wish you could remove the test agent first (frminst.exe /remove=agent) but it's not required.

When you run framepkg.exe /forceinstall /install=agent, it will upgrade you existing version. (read manual for further information on agent instalation package options.)

After you install the production agent just run cmdagent.exe /p /e /c to start agent-to-server communication. Also check the agent log (

http://machine_name:8081,

default port) to see if there is any error with Agent/Server Keys

 

[chiefsmt123]

Thanks.

What worked for me was frminst /forceuninstall. Then I reinstalled VirusScan. This allowed me to install the older agent.

I will make note of your suggestion for future reference.

Thanks again.