EPO 3.0 Client not responding back to the server 1

[JuniorTech]

EPO 3.0 on 2003 server
Agent on 2000 client

Deployed Agent and VirusScan Enterprise 7.0 successfully.

However, I still cant see the green checkmarks on the computers in the left panel under Directory -> site -> Group

Those green checkmarks I think are suppose to mean that computer is managed and without it, its not.

Since I was able to deploy Agent and VirusScan on the client machine, EPO server should have shown the check mark right ?....

any help would be great!!
thanks
JuniorTech

 

[mattmsudawg]

The first thing I would check is to see if you can view the computers agent log remotely. Do this by opening an Internet Explorer window and in the address bar type

http://<computer

name or ip address>:8081. You should be able to view the agent log when you do this. If you can't the problem is obvious. If you can I would try going back to your ePo directory and clicking on the computer in question. Does it show the computer properties? ie. System Information, Product Coverage Reports, etc. If it does right click on the computer and click refresh and see if that works. That has happened to me several times and the icon will change.

 

[JuniorTech]

I am able to see the agentlogs via

http://127.0.0.1:8081.

EPO doesnot show anything in the computer properties. Refreshing doesn't help either. Any othere sugesstions ?...Please have a log at the logs.


McAfee Agent Activity Log

View debug logs: FrameSvc current / previous, NaPrdMgr current / previous
Date and Time Type Component Message
Wednesday, March 10, 2004 1:49:43 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 1:49:43 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 1:49:43 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 1:49:43 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 1:49:43 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 1:49:44 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 1:49:44 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 1:49:44 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 1:49:45 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 1:49:45 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 1:49:48 PM Info Script Initializing update ...
Wednesday, March 10, 2004 1:49:48 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 1:49:48 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 1:49:48 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 1:49:49 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 1:49:49 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 1:49:50 PM Info Script Update Finished
Wednesday, March 10, 2004 1:49:50 PM Info Script Closing update session.
Wednesday, March 10, 2004 1:49:50 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 1:49:50 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 1:54:44 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 1:54:44 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 1:54:44 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 1:54:44 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 1:54:44 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 1:54:45 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 1:54:45 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 1:54:45 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 1:54:45 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 1:54:45 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 1:54:47 PM Info Script Initializing update ...
Wednesday, March 10, 2004 1:54:47 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 1:54:47 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 1:54:47 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 1:54:48 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 1:54:49 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 1:54:49 PM Info Script Update Finished
Wednesday, March 10, 2004 1:54:49 PM Info Script Closing update session.
Wednesday, March 10, 2004 1:54:50 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 1:54:50 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 1:59:45 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 1:59:45 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 1:59:45 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 1:59:45 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 1:59:45 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 1:59:45 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 1:59:45 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 1:59:45 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 1:59:46 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 1:59:46 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 1:59:48 PM Info Script Initializing update ...
Wednesday, March 10, 2004 1:59:48 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 1:59:49 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 1:59:49 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 1:59:50 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 1:59:50 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 1:59:51 PM Info Script Update Finished
Wednesday, March 10, 2004 1:59:51 PM Info Script Closing update session.
Wednesday, March 10, 2004 1:59:51 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 1:59:51 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:04:45 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:04:45 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:04:45 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:04:45 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:04:45 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:04:46 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:04:46 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:04:46 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:04:47 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:04:47 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:04:50 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:04:50 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:04:50 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:04:50 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:04:51 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:04:51 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:04:52 PM Info Script Update Finished
Wednesday, March 10, 2004 2:04:52 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:04:52 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:04:52 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:09:46 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:09:46 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:09:46 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:09:46 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:09:46 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:09:46 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:09:46 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:09:46 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:09:47 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:09:47 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:09:50 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:09:50 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:09:50 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:09:50 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:09:51 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:09:51 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:09:52 PM Info Script Update Finished
Wednesday, March 10, 2004 2:09:52 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:09:52 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:09:52 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:14:46 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:14:46 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:14:46 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:14:46 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:14:46 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:14:47 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:14:47 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:14:47 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:14:48 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:14:48 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:14:51 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:14:51 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:14:51 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:14:51 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:14:52 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:14:52 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:14:53 PM Info Script Update Finished
Wednesday, March 10, 2004 2:14:53 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:14:53 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:14:53 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:19:47 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:19:47 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:19:47 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:19:47 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:19:47 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:19:47 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:19:47 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:19:47 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:19:48 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:19:48 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:19:51 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:19:51 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:19:51 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:19:51 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:19:52 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:19:52 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:19:53 PM Info Script Update Finished
Wednesday, March 10, 2004 2:19:53 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:19:53 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:19:53 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:24:47 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:24:47 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:24:48 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:24:48 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:24:48 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:24:48 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:24:48 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:24:48 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:24:49 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:24:49 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:24:52 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:24:52 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:24:52 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:24:52 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:24:53 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:24:53 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:24:54 PM Info Script Update Finished
Wednesday, March 10, 2004 2:24:54 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:24:54 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:24:54 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:29:48 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:29:48 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:29:51 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:29:52 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:29:52 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:29:53 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:29:53 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:29:53 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:29:54 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:29:55 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:29:58 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:29:58 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:29:58 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:29:58 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:29:59 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:29:59 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:30:00 PM Info Script Update Finished
Wednesday, March 10, 2004 2:30:00 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:30:00 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:30:00 PM Info Scheduler Scheduler: Task [Deployment] is finished
Wednesday, March 10, 2004 2:34:53 PM Info Agent Agent Started Enforcing policies
Wednesday, March 10, 2004 2:34:53 PM Info Management Enforcing Policies for VIRUSCAN7100
Wednesday, March 10, 2004 2:34:53 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 10, 2004 2:34:53 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 10, 2004 2:34:54 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 10, 2004 2:34:54 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 10, 2004 2:34:54 PM Info Agent Agent finished Enforcing policies
Wednesday, March 10, 2004 2:34:54 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 10, 2004 2:34:55 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 10, 2004 2:34:55 PM Info Script Checking update packages from repository ePO_EPOLICY.
Wednesday, March 10, 2004 2:34:58 PM Info Script Initializing update ...
Wednesday, March 10, 2004 2:34:58 PM Info Script Verifying catalog.z.
Wednesday, March 10, 2004 2:34:58 PM Info Script Extracting catalog.z.
Wednesday, March 10, 2004 2:34:58 PM Info Script Loading update configuration from: Catalog.xml
Wednesday, March 10, 2004 2:34:59 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:35:00 PM Info Script Verifying VS710Det.McS.
Wednesday, March 10, 2004 2:35:00 PM Info Script Update Finished
Wednesday, March 10, 2004 2:35:00 PM Info Script Closing update session.
Wednesday, March 10, 2004 2:35:00 PM Info Scheduler The task Deployment is successful
Wednesday, March 10, 2004 2:35:00 PM Info Scheduler Scheduler: Task [Deployment] is finished


Regards,

JuniorTech
garora@auburnalabama.org

 

[mattmsudawg]

Have you tried sending an agent wakeup call asking for Full Properties yet? From looking at the log I see that the agent is enforcing policies but there hasn't been any collecting of properties and upload to the ePo server.

 

[heavyindustries]

Try this.

First check for duplicate machines.
If none, select the computer with the problem and send an
wake-up call with 2 minutes. The delete the machine from the directory. Wait until the machine starts the comunication with ePO server, after that it should appears at directory again.

You could also try to do a DB Repair(Reports - Events).
Hope this helps.