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Thanks for your input The route to command to a virtual station with a cover path is the work round I have used. Effectively there is a queing vector bug where CM is keeping a call in the queue when the messaging command is used. SP 3 which will be released at the begining of october will...

Our call centre has been complaining that during busy times various agents receive calls they can not answer. The symptom is a Bell icon on their IP phone and a flashing call appearance light. After weeks of investigation and Avaya trying to blame the network. We discovered the following. If a...

I have only got this working on Audix LX using POP3 Make sure the POP3 service is running in the internet messaging options then add is a POP3 account onto the users Microsoft outlook under accounts. the account is normally the extension number and the password is the audix mailbox password...

Thanks everyone for your answers :-) I will try the prof 18 on the lsp and see what happens I think I will have to reininstall as I have no method of access at the moment. Paul

I added dadmin and a super user account using the web admin tool "accounts" etc I was able to log in with the account and finish the install. Until it syncronised with the main server, now i cant login if i added the account using the web tool, do you know if it makes a difference then using...

Thanks for lettig me know I will open a case and see what happens

Its a version 4 running on a G700 The main site is also a version 4 It works perfectly until its syncronizes then the account a dadmin account no longer works I used the same password on the central server as on the local lsp I have even added new users accounts onto the central server and...

yes 8300C, I have not tried with a 8300b have you had and joy with a "b

I have recently installed an LSP onto a G700 The install went well. I added local accounts and loaded the licesne file and authentication file with no problems. However as soon as the LSP syncronized with the main 8720 server. I am no longer able to login to the lsp by the browser or ASA, its...

I have a multitech MVP130 AV for creating analogue endpoints over IP. It works fine for voice but I cant get fax working over it !!! Does anyone have this working. Im running CM 2.1.1 which is supose to support this T.38 fax stuff Thanks

Hi I believe you need 3 call appearances for this to work The definity always needs 1 call apearance for transfer. So it will be impossible to get an incoming call on the 2nd line. if there are only 2 If you have another type of phone with 3 appearances you can test this by removing the one of...

I have a coverage path which is set to n on for all internal calls but yes for external calls. It works with no problems all external call go to cover. However if I transfer an external call to any station that has this cover path the 8300 sees the call as internal and it does not go to...

I am just about to take the ACA exam. Im not sure what the TIA one is all about but I found some test papers if you go to www.pbxtech.info do a search on ACA test paper or practice exam you can download a few word documents you may have to register on the site however Good Luck

Hi I have just started to configure an 8500 as a SIP server I can log into the box as Craft but the documentation has asked me to log in as root (su - root) Does anyone know what the default password is likely to be? I have tried the normal ones which dont work Thanks

I have just installed Avaya softconsole 1.5 which works very well, I also created a master directory by downloading the extensions from the switch. However I cant see the directory on the screen it is all blank, when I search and then click on "view selected entry" it shows the record, but not...

Thank you for your replies This makes life interestintg because there was an staffed agent however, they were busy hence the need for EWT, When I set the value to 600 seconds I got a different response However my EWT should not be so high, I expected my EWT to be comparible to my rolling ASA...

I have built a vector that gives callers informatiin about there approximate wait time. The vector work very well if I use the rolling asa function. However I would like to use the expected wait time function as I understand this to be a bette predicition. However when I use expexted wait in the...

Thanks for your info Unfortunatley Spanish is not so good for me, The installation is in Denmark so the second best language is english. I have also tried unicode on the language settings which looks great until but then you lose all abbreviated dial labels... Your help is much apprecaited anyway

Hi This sounds quite simple but has been foxing me all day. Its simple enough, the time on the 8300 is in 24 hour format how do I get the phone time display in 24 hour format? I have in the sys features it set to update phone but I only seem to get a 12am/pm clock Any ideas , Can it even be...

I have 2 E1's bioth with 30n channels. 1 is connected to the PSTN the other a PRI card on a CISCO router.<which connects to a RAS server. Both trunks are in service. If I call the RAS server number from an Analogue line/modem it works fine with no problems I get a login from the ras server. So...