I have built a vector that gives callers informatiin about there approximate wait time.
The vector work very well if I use the rolling asa function.
However I would like to use the expected wait time function as I understand this to be a bette predicition.
However when I use expexted wait in the vector I get the event below.
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
563 EWT split no working agts Split 4 199
The switch is not configured with expert agents only regular agents that log into skills.
Does anyone have any ideas why epcected wait does not seem to work.
Here is my sample vector
01 wait-time 2 secs hearing ringback
02 queue-to split 4 pri m
03 goto vector 50 if expected-wait for split 4 pri m < 30
04 goto vector 51 if expected-wait for split 4 pri m < 60
05 goto vector 52 if expected-wait for split 4 pri m < 120
06 goto vector 57 if unconditionally
07 stop
Every time it goes to vector 57 if there is a que
The vector work very well if I use the rolling asa function.
However I would like to use the expected wait time function as I understand this to be a bette predicition.
However when I use expexted wait in the vector I get the event below.
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
563 EWT split no working agts Split 4 199
The switch is not configured with expert agents only regular agents that log into skills.
Does anyone have any ideas why epcected wait does not seem to work.
Here is my sample vector
01 wait-time 2 secs hearing ringback
02 queue-to split 4 pri m
03 goto vector 50 if expected-wait for split 4 pri m < 30
04 goto vector 51 if expected-wait for split 4 pri m < 60
05 goto vector 52 if expected-wait for split 4 pri m < 120
06 goto vector 57 if unconditionally
07 stop
Every time it goes to vector 57 if there is a que