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No, the solution is to use equipment from MCK - we use it here, and it works very, very well. It's like a VPN for the phone system across the Internet. Very good stuff... -Wayne

I voted a point for you anyways! -Wayne

Hey, that's a great idea that I hadn't thought of. I had to read your post 3 times to completely get it. Just for the other folks, what you're saying is Greeting 1: "Good morning, and thanks for calling widgets international. For sales, press one, for customer service press two, for a...

Hmm, perhaps there's the problem. I didn't know there was a night tree. I'm using the Flash unit, but I am in the process of upgrading to the NAM. Does the NAM have a night tree? I didn't see it in the configuration manuals that I had. VM 4.04E -Wayne

Feature 984 zaps into my Flash ACD? -Wayne

I would think that the same would be able to be accomplished using IP telephony? -Wayne

Okay, here's probably a simple one, although I can't quite figure it out. I have an AA answering the phone, and a CCR tree. I have the non-business hours message answering, but right after that it goes into the CCR tree. So my nightime greeting sounds like: "Thank you for calling, but...

How do you set the Flash to be in the low feature codes? -Wayne

Okay, I found out more info today. The next version of the software (version 2.0) should have the ACD Pro embedded on the card. The price for this is about $4700. -Wayne

Cintech is pretty good on their service and support - I doubt they would give you a hard time unless somehow it's a pirated copy of the software... -Wayne

Got it - been there many, many times. It's all set correctly for both greeting tables. I think that there might be a software incompatibility problem with 5.0 MICS... -Wayne

You can also try calling your AA and seeing if it picks up on four lines - that's what I do to test. If you are not happy with the finished product, then I see no problem holding back part of the payment until the job is finished completely and correctly. So what if the cabinet knocks loose...

I'll have to dig out my inFocus manual to see if I can help... -Wayne

I heard a rumour that verson 1.5 of the Call Pilot software allows you to run Professional, but I have not confirmed this... What idiots. I just called a place listed on the Nortel site as an authorized distributor, and the guy didn't even know what a Flash Voicemail was?!? -Wayne

Page 9 of the Call Center Install Manual says: "Basic Call Center and Professional Call Center are available. The table “A comparison of Basic and Professional Call Center” on page 13 shows the differences between them. You can use Basic Call Center on a CallPilot 150 system. You can use...

How does one set the feature codes to the low range when reseting the voice mail? -Wayne

Hi all yet again. I have a problem with my AA turning on/off the business at the correct times. It seems to be off by about a half-hour or so. I have checked the system clock time, and it is correct. I have checked the date. I have it set to turn off at five PM. I have phoned in just after...

Thanks! -Wayne

If you give a few more details, then we can help you out. Map the drive on your PC, or on the NAM? -Wayne

Okay, someone very kind just emailed me the install guide for both the Call Pilot 150 and the Call Center software. Seems that they share the same manual for different software. On one page of the manual it says the 150 is limited to a maximum of 10 agents and 2 Queues. Yet elsewhere it says...