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Is anyone using those free tele-conferencing solutions like http://www.freeconfrencecall.com. I was thinking about using it and am skeptical.

That is silly but it worked. Thanks a lot

Hi All, I just got a new Audix LX 2.0 to replace my older Audix 4.4 and I've been playing with the fax capabilities in it. I can receive faxes fine but when I try to send one I get a Message Delivery error. I have faxing turned on in system parameters fax Fax Enabled? y Fax server name: Fax...

It Should look like this Sun 0:00 28 : : : : Mon 0:00 28 : : : : Tue 0:00 28 : : : : Wed 0:00 28 : : : : Thu 0:00 28 ...

why not create a VDN that only dials the FAC for service observe. That way it's somewhat tracked. Don't tel them the FAC just give them the VDN.

Does faxing come standard on an Intuity. I'm getting a new LX in August and am wondering if it will accept faxes.

You're not happy with Rightfax, cause I was strongly considering purchasing Rightfax this year. That's the one I would recommend.

Monthly report running is awful in CMS, should have a minus 1 month option like they do for days. I have to change my scripts manually every month and waste a half a day in the process.

I was always told to put a 2 second wait step in front of all queue to steps when writing vectors, it's like a best practice. My company had this consultant here before me who re-wrote all the call center vectors and they did not do this. Recently my attendant said she's getting complaints...

Yeah I did that too, it was nice to say to that person that it was their fault too cause they were acting like a jerk

Thanks a lot. Couldn't find that anywhere in documentation.

Does anyone know how to turn Ring Cut Off Activation off? It's on my status station form for the person that somehow activated and now they only getting abbreviated rings. GENERAL STATUS Administered Type: 6416D+ Service State:in-service/on-hook Connected Type: 6416D+...

I have a high profile user that has a 2420 with an EU24. They have many florescent lights around them and with the EU24 back light always being lit it only contributes to the glare. Anyone know how to turn the light off? Thanks, Dave

Aux reason codes give managers the feeling that the phone system is a time management system which it is not. One manager asker me for auto-in reason codes. They want to know what the agents are doing when they are available. I felt like saying you're their manager shouldn't you know what...

I got a bunch of errors in my CMS maintenance Error logs are these something to be concerned with: Error Date Time # Times ACD Severity Code Occurred Occurred Occur 1351 5/13/07 6:41 AM 44 1 ERROR GENERAL error in process interface: stopping...

This Avaya website implies that it was available after version 13 http://www.avayaglobalconnect.com/Pillar.aspx?Level1ID=2&Level5leaf=1&Level=2/19/97/69/23 I'm on 12 so I can't really help you too much. If you can gain console access to cms and log in as root password cms500 and type cmssvc...

You might also see if there is a laptop on your network plugging in with a static IP address that belongs to CMS.

You need CM 3.0 and CMS 13 for it to work. I assume you have these so don't know why it didn't work. Simple to add just type change reason-code-names on the PBX then just edit the CMS Dictionary for AUX Reason Codes.

What kind of trunks do you have? If you don't have T1 PRIs then that is what you will get. If you do I would check with your service provider to see if they are sending you the ANIs

Hi, I was wondering which stats and criteria you are using to evaluate the performance of call center agents. At my company we do not have a recorder and being able to use service observe is a touchy subject for some reason. All we have are the CMS stats. I'm the administrator of the Avaya...