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Have you enabled the AXL webservice and made sure you JTAPI passwords match. Make sure you save the configuration after changing the JTAPI passwords before reloading.

All priorities are the same. I created another identical user with a different login-id and it is working now. Seems to be only giving me an issue with that specific login-id.

I have actually sat tehre and watched them and they are not doing that. it is showing the correct skillset/cdn on the display when the call comes in. I have pin pointed that the problem only occurs when certain users are logged in with a specific skillset assigned to them.

When I stat the ELAN in the PBX it is active.

I have a Symp 5.0 and all incoming calls are routing to the first agent that logs into the skillset. Calls are not being evenly distributed. Any one ever come accross this issue?

Thanks this tool is awesome. I never used the web client before but I will start using it for this. I can not say thanks enough TheWorkingMan. I've been asking everyone and no one could tell me how to do this.

I have the web client but have never used it. Where could i get steps and the worksheet to complete this.

Drivest, Could you please get back with me as this sounds like something I would like to do but no one can seem to help me put together. I'm farely new to Symposium. I would really appreciate it if you could help me out. Thanks in advance

Is there any way to make a mass change to Agents? I have a system that I have taken over and they way it is designed requires me to modify about 200 agents in order to add a skillset and the appropriate priority each and every time they decide to make a new skillset. And it is starting to...

Is there a way to conver the DIALED DN TO an Agent ID call variable?

Could someone please provide me different options to accomplish the following: I need to be able to transfer calls from one Agent to another. Currently they are creating a CDN for each agent to accompish this. But this requires a lof of leg work and has maxed out the CDN count in the PBX. I...

Thats what I tried. And it gets to about PW04 and then it starts gving me a SCH0600 (Illegal Character)

Okay it actualy took the LAPW but when I print out the PWD it does not display but it does work? Any ideas why it wont print out all the PWDs

Below are the steps I have taken But when i go to print the users its not listed. Am I missing something? REQ chg TYPE pwd PWD2 LNAME_OPTION NPW1 LOGIN_NAME NPW2 LOGIN_NAME LAPW 05 PW05 LOGIN_NAME user5 OVLA CUST HOST MAT OPT LAPW FLTH LOCK AUDT INIT

What is the max nhumber of LAPW you can have. It will not let me add a PW05. Is there a limit of 4?

I have several agents that roam from set to set. I can reach the agent no matter where they are by calling the CDN number. However there is a few that I am unable to do this for. Is there a specific paramete that I am missing?

I am new to symposium and I am trying to set this up. I was told that you can put the CDN number as the phantom dn and no not have to create the phantom set. This does not sound correct. Do you have to setup a phanton phone/dn or is it possible to use the cdn?

I'm having problems accessing the virtual terminal via the OTM web admin page. I receive an unable to open port error. I can access the terminal from the OTM navigator though. Any thoughts?

Is there any risks (potential problems) that could be caused by accessing the system in this fashion? Also in order to do this would I have to open up routing to the ELAN? If so does anyone have any recommendation as what the best way to do this would be?

I was wondering if it was possible to do the following. i need to be able to use the Route Call to an external number with a minimal security risk. I know I could change the RDR to CFF from CFO but I believe that would be opening up to much. As a workaround I'm sending the call to a dummy...