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I believe that you might have to break it up in sections, i dont remember the magic number I want to say it like 99 entries per import, but dont quote me on that ... BoBAz

... yes no voicemail just a POTS BoBAz

Then maybe poll both servers ip addresses... ?!! although during a (warm)interchange the host file is overwritten, if you look at the hosts file(s) on each of the servers you will notice the files are not the same... the active server has the VIP in its host file, you will see an entry in the...

Does ars location 1 always map to Tenant 1? NO, it uses the default (which is seen by using ars location all, how ever you can export it and create a new ars table for each location if you need to and assign it to a location. Remember Tenants can be in a same location. So you can setup that...

No such document that I know of, unfortunately sounds like you will have to have a coverage path thats either shorter that the number of rings of the home line .... Although, not sure but if you load the number into the off premise phone (EC500) you might be able to control the rings/vm...

have you tried a variable ? http://www.youtube.com/watch?v=6xsuuiCRhJE BoBAz

you should be polling from the VIP (virtual IP !! ) the virtual IP is the ip address that is being used by the active CM server... BoBAz

Your prolly best off if you setup another IP trunk with just a couple channels, then simulate it with a test vector,... BoBAz

VDN (DID #) extension > to vector > Vector steps.. 01 wait-time 2 secs hearing ringback 02 announcement 1234 (annouces "this call can be recorded for quality" or whatever) 03 route-to number (station ext) with cov y if unconditionally 04 stop repeat for others. With out variables its...

sorry whisper is only audible to the agent... but yes it doesn't look like there is any other way that I know of.... 6 vdn's and 6 agents, 6 new stations.. BoBAz

how about using whisper message.. in your vdn? BoBAz

you can try to use "agent greeting" on the telephone if they are IP telephones .. it will allow you to play it prior to answering the call and not change your call flow. just a thought BoBAz

AvayaTier3 - yes, I am familiar with that process, thank you. But do you by chance know why it takes the ACM so dang long to restart the phones ? I would think that because it " the command" is in ACM that it would process the restart of the telephone more efficently - 80 telephone to reset on...

DavidPayne - yes we are POE, and can do that however there are some printer devices that are using POE as well which would also now be affected. - I am more concered as to the amount of time it takes the switch to run the command, it just takes forever for the pbx to process - the stations...

I am upgrading firmware on ip-telephones (avaya 9608's) a total of 80 telephones. All telephones are in a region (reg 10) so ... I run the command "reset ip-stations ip-phone ip-network-region 10". The CM took approximately over 1hour and 40 minutes to reset the telephones, with a total of 11...

Can anyone direct me to where I can find out how Interaction Center would share agent status to other sources DB's or clients. Is it a TS CTI dip, or is there someplace within Interaction Center ? any help would be appreciated. BoBAz

o.. then you should be good to go..

if you can list the config and you show no other equipment listed.. yes otherwise you need to remove them first.

98converter, Just ensure that if you have an ESS hanging on your network, you will need to ensure that you remove the translations .. especially thepower supplies .. if not you will corrupt your systems, and it will require avaya intervention... R/ BoBAz

B09 your system should have a associated link with the web interface which you can attach to any email .. another method is that y ou can actually send an email to your box (intuity) and it should return an email with the files.. this is all on your intuity.. hit the help button when your in...